Stacie Hall
Saint George,UT
Summary
Dynamic Office Manager at Brown Consulting Engineers with expertise in Quickbooks reconciliation and exceptional client communication. Proven track record in streamlining operations and enhancing customer relations, ensuring timely invoicing and payroll administration. Adept at managing multiple priorities while fostering a collaborative office environment. Committed to delivering outstanding service and operational excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
Brown Consulting Engineers
St. George, Utah
09.2024 - Current
- Answering phones
- Returning phone calls
- Taking messages and relaying to engineers
- Checking emails and responding to clients and co-workers
- Creating invoices
- Taking payments
- Scheduling appointments
- Sending bid estimates
- Running office errand
- Quickbooks reconciliation
- Running payroll
- Interacting with clients
- Entering client information into the system
Administrator / Billing Specialist
Surgical Care Associates
Saint George, Utah
08.2011 - 09.2024
- Answering phones
- Scheduling appointments
- Calling on referrals that are sent to us
- Entering demographic and insurance information
- Returning phone calls
- Responding to emails
- Emailing The doctor with any questions or concerns patients have
- Make sure all equipment is working correctly
- Make sure EMR is running properly
- Make sure monthly bills are reviewed and paid
- Entering and sending billings clinic and surgery cases
- Aging (following up on payments)
- Surgery scheduling
- Emailing links
- Collecting cosmetic fees before surgery
- Filling out and sending surgery cases over to Surgical center
- Preparing and charting in surgery charts (and clinic ones as needed)
- Make sure patients have post op instructions after surgery
- Uploading H&P’s into SIS
- Filling out orders for surgical center
- Signing H&P’s and orders for surgery center
- Obtaining Prior authorizations and benefits
- Downloading insurance payments and review accounts to make sure they are downloaded correctly
- Manually entering payments
- Applying payments on account
- Both patient and insurance
- Running insurance credit card payments
- Helping patients with billing questions
- Depositing all checks
- Quick books
- Ordering office supplies
- Making Post op phone calls and emailing a summary to The doctor
- Answering service (nights and weekends)
- Credentialing
- MIPS
- Checking in surgery patients
- Sending or writing out prescriptions
- Emailing out new patient paperwork
- Sending orders to proper locations for any special testing (CT, MRI, and or blood tests)
- Emailing pathology reports to The doctor
- Handling records requests
- Putting together petty cash and aging reports
- Printing chart labels
- Mailing out patient statements every month
- Training and reviewing other employees work to make sure it’s being done correctly
- Answering questions other employees have
- Picking up and sorting mail
- Reviewing schedules to make sure we’re not running too late
- Ordering lunch on clinic days
- Purging old charts
- Putting together and delivering Christmas or referring doctor gifts
- Pick up the credit card machine and review computer from skin institute
- Being a personal chauffeur while he is (the doctor) in town
- Specifically picking up and dropping off to the airport
Education
High School Diploma -
Dixie High School
Saint George, UT05-2005
Skills
- Quickbooks reconciliation
- Invoice processing
- Payroll administration
- Appointment scheduling
- Client communication
- Records management
- Time management
- Data entry accuracy
- Office supply management
- Customer service
- Payroll and budgeting
- Customer relations
- Office management
References
Available upon request
Timeline
Office Manager
Brown Consulting Engineers
09.2024 - Current
Administrator / Billing Specialist
Surgical Care Associates
08.2011 - 09.2024
High School Diploma -
Dixie High School
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