Stacie Hayden
114 Harvest Dr
Summary
Dynamic Insurance Coordinator with expertise in insurance verification and claims processing at Dr. Thomas Flavin DDS. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in managing high-volume inquiries while ensuring accurate claims filing, contributing to streamlined operations and improved patient experiences.
Overview
28
28
years of professional experience
Work History
Insurance Coordinator
Dr Thomas Flavin DDS
04.2013 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
Dental Assistant
Dr William Seaton DDS
12.1996 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Dental Assisting -
Al Med Academy
St Louis, MO1996
Skills
- Insurance processes
- Insurance claims processing
- Insurance verification
- Customer service and assistance
- Claims processing
- Accounts receivable
- Payment planning
Timeline
Insurance Coordinator
Dr Thomas Flavin DDS
04.2013 - Current
Dental Assistant
Dr William Seaton DDS
12.1996 - Current
Dental Assisting -
Al Med Academy
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