Summary
Overview
Work History
Skills
Timeline
Generic

Stacie Orozco

Fernley,NV

Summary

Successful Key Account Manager with 9 years experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.

Overview

25
25
years of professional experience

Work History

Key Account Sales Consultant

MSC Industrial Direct Co Inc
07.2015 - Current
  • Redefined scope of engagement and target markets to increase business success rates.
  • Prospected new business leads through in-person presentations and cold calling.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Utilized SalesForce to create sales forecasts to target monthly, daily and yearly objectives.
  • Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $500,000.
  • Provided servicing, management and retention of Commercial/Industrial accounts worth over $500,000.

Telesales Supervisor

MSC Industrial Direct Co Inc
12.2006 - 07.2015
  • Monitored call quality, speed and effectiveness of each team member and developed improvement plans to help each agent reach full potential.
  • Maximized productivity by directing training and mentoring of each employee.
  • Led team of 10-14 sales professionals bringing in over $14 million in yearly revenue.
  • Communicated, implemented and tracked team goals and strategies.
  • Developed, utilized and reported on success metrics.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Collaborated with upper management about ways to improve customer experience and increase sales.

Call Center Supervisor

MSC Industrial Direct Co Inc
03.1999 - 12.2006
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Developed quality employees within call center to take over leadership positions.
  • Established and oversaw performance targets for call center associates.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Created team rotations to man center effectively during peak hours.
  • Interpreted management directives to define and document administrative staff processes.
  • Supervised 14-30 Customer Service Reps in providing excellent customer service to callers requiring assistance for product and technical issues.

Skills

  • Consultative selling
  • Key account management
  • Relationship selling
  • Territory Management
  • Account development
  • Analytical problem solver
  • B to B sales
  • Solution selling
  • Account management
  • New Business Development

Timeline

Key Account Sales Consultant

MSC Industrial Direct Co Inc
07.2015 - Current

Telesales Supervisor

MSC Industrial Direct Co Inc
12.2006 - 07.2015

Call Center Supervisor

MSC Industrial Direct Co Inc
03.1999 - 12.2006
Stacie Orozco