Stacie Orozco
Fernley,NV
Summary
Successful Key Account Manager with 9 years experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
25
25
years of professional experience
Work History
Key Account Sales Consultant
MSC Industrial Direct Co Inc
Reno, NV
07.2015 - Current
- Redefined scope of engagement and target markets to increase business success rates.
- Prospected new business leads through in-person presentations and cold calling.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Utilized SalesForce to create sales forecasts to target monthly, daily and yearly objectives.
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $500,000.
- Provided servicing, management and retention of Commercial/Industrial accounts worth over $500,000.
Telesales Supervisor
MSC Industrial Direct Co Inc
Reno CFC
12.2006 - 07.2015
- Monitored call quality, speed and effectiveness of each team member and developed improvement plans to help each agent reach full potential.
- Maximized productivity by directing training and mentoring of each employee.
- Led team of 10-14 sales professionals bringing in over $14 million in yearly revenue.
- Communicated, implemented and tracked team goals and strategies.
- Developed, utilized and reported on success metrics.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Collaborated with upper management about ways to improve customer experience and increase sales.
Call Center Supervisor
MSC Industrial Direct Co Inc
Reno CFC
03.1999 - 12.2006
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Created team rotations to man center effectively during peak hours.
- Interpreted management directives to define and document administrative staff processes.
- Supervised 14-30 Customer Service Reps in providing excellent customer service to callers requiring assistance for product and technical issues.
Skills
- Consultative selling
- Key account management
- Relationship selling
- Territory Management
- Account development
- Analytical problem solver
- B to B sales
- Solution selling
- Account management
- New Business Development
Timeline
Key Account Sales Consultant
MSC Industrial Direct Co Inc
07.2015 - Current
Telesales Supervisor
MSC Industrial Direct Co Inc
12.2006 - 07.2015
Call Center Supervisor
MSC Industrial Direct Co Inc
03.1999 - 12.2006