Stacie Smith
Mooresville,IN
Summary
Dedicated Shift Manager and Bartender with a proven track record in customer service, team leadership, and operational efficiency. Expertise in training staff and resolving customer issues to enhance satisfaction.
Overview
14
14
years of professional experience
Work History
Shift Manager/Bartender
Wings Etc
Camby, Indiana
08.2020 - Current
- Streamlined daily operations, enhancing overall restaurant efficiency.
- Trained and mentored staff on customer service excellence.
- Resolved customer complaints, leading to increased satisfaction and loyalty.
- Provided exceptional customer service to enhance guest experiences.
- Cultivated positive working relationships with staff, customers, and vendors to foster a collaborative environment.
- Oversaw inventory management and stock replenishment processes.
- Welcomed customers with a friendly greeting and assisted with their needs..
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender
Cheddar's Scratch Kitchen
Indianapolis, Indiana
06.2015 - 08.2020
- Prepared and mixed a variety of cocktails and beverages for customers.
- Provided exceptional customer service to enhance guest experiences.
- Handled cash and processed payments accurately at the bar register.
- Monitored customer behavior to ensure a safe and enjoyable environment.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Manager/Bartender
Wings Etc
Indianapolis, Indiana
05.2012 - 06.2015
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Mixed cocktails and beverages following established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area and equipment.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN05-2012
Skills
- Cocktail preparation
- Customer service
- Inventory management
- Streamlining operations
- Staff training
- Team leadership
- Cash handling
Timeline
Shift Manager/Bartender
Wings Etc
08.2020 - Current
Bartender
Cheddar's Scratch Kitchen
06.2015 - 08.2020
Manager/Bartender
Wings Etc
05.2012 - 06.2015
High School Diploma -
Franklin Central High School