Summary
Overview
Work History
Education
Skills
Timeline

Stacie Tingle

152 Waller Street ,La.

Summary

Dynamic professional with a proven track record at Tractor Supply, excelling in customer service and conflict resolution. Skilled in retail operations management, I enhanced customer satisfaction and boosted employee morale through effective communication and strategic planning. Recognized for improving operational efficiency and fostering strong relationships with both staff and customers.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Tractor Supply
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

HR Coordinator

Glass Services
03.2021 - 07.2022
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
  • Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
  • Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Liaised between multiple business divisions to improve communications.

Nurse Case Manager

Shriners Hospital for Children
05.2005 - 03.2020
  • Educated patients and caregivers on healthcare protocols and processes.
  • Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.

Education

Bachelor's Degree - Nursing

Northwestern State University of Louisiana, Shreveport, LA
05.2004

Skills

  • Customer service
  • Decision-making
  • Problem-solving
  • Customer relations
  • Conflict resolution
  • Customer rapport
  • Sales strategies
  • Retail operations management
  • Business administration
  • Negotiation
  • Business development
  • Verbal and written communication

Timeline

Assistant Manager - Tractor Supply
10.2022 - Current
HR Coordinator - Glass Services
03.2021 - 07.2022
Nurse Case Manager - Shriners Hospital for Children
05.2005 - 03.2020
Northwestern State University of Louisiana - Bachelor's Degree, Nursing

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Stacie Tingle