Experienced professional focused on meeting or exceeding objectives seeking Patient Service Representative Scheduling position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
16
16
years of professional experience
Work History
Transportation Driver
HealthCare Resort Of Kansas City
Kansas City, KS
08.2016 - Current
Coordinated efficient routes to avoid delays and optimize schedules.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Upheld high standards of professionalism and discretion when working with high-value clients.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Answered, scheduled and responded to reservation calls at specific times and locations.
Patient Transporter
Providence Medical Center
Kansas City, KS
12.2012 - 08.2016
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
Maintained confidentiality of patient data and condition to safeguard health information.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Warmly greeted patients and visitors and made each feel welcome.
Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
Analyzed patients' medical conditions to identify proper mode of transport.
Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
Provided physical support to patients through diverse types of mobility assistance.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Furthered skills by actively taking part in employee training and taking classes to improve skills.
Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
Patient Transporter
AdventHealth Medical Hospital
Shawnee, KS
03.2006 - 11.2012
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
Maintained confidentiality of patient data and condition to safeguard health information.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Warmly greeted patients and visitors and made each feel welcome.
Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Furthered skills by actively taking part in employee training and taking classes to improve skills.
Cleaned, sanitized and moved hospital equipment.
Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Responded to emergency situations to help with lifting and transporting patients.
Education
Associate of Applied Science - Occupational And Environmental Health Nursing
College America
Denver, CO
2004
High School Diploma -
JC Harmon High School
Kansas City, KS
05.1999
Skills
Driving and Transportation
Assisting Drivers
Map Reading
Verbal and Written Communication
Passenger Assistance
Time Management
Dispatcher Communication
Customer Service
First Aid Certification
Securing Wheelchairs
Confidentiality Understanding
Dependable and Trustworthy
Passenger Safety
Scheduled Services
Safety
Communicating to Patients and Families
Patient Engagement
Building Rapport and Credibility
Caring and Empathetic
Patient Confidentiality and Data Security
Patient Greeting
Registration and Scheduling
Administrative and Office Support
Calm and Effective Under Pressure
Professional Bedside Manner
Reliability and Dedication
Timeline
Transportation Driver
HealthCare Resort Of Kansas City
08.2016 - Current
Patient Transporter
Providence Medical Center
12.2012 - 08.2016
Patient Transporter
AdventHealth Medical Hospital
03.2006 - 11.2012
Associate of Applied Science - Occupational And Environmental Health Nursing
College America
High School Diploma -
JC Harmon High School
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