Stacie Wallace
Middletown,OH
Summary
Hardworking, knowledgeable about sampling and testing procedures in environments.
Leverages scientific approach to multi-task, achieve targets.
Offering excellent communication and good judgment.
Excellent reputation for resolving problems and improving customer satisfaction.
Focused Quality Controller with experience conducting testing to facilitate quality and condition results .
Builds and maintains effective working relationships with internal and external customers.
Overview
7
7
years of professional experience
Work History
QA Lead
Koch Foods
Fairfield, OH
01.2014 - 01.2018
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Rejected defective products and approved correct products.
- Adhered to all legal, safety and health standards.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Sorted product and provided expertise on non-conforming product requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Calibrated instruments and scales in production area and quality lab.
Customer Service Representative
Waffle House
Sharonville, OH
01.2012 - 01.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with special order requests, and arranging merchandise pick-up.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
GED -
University of Cincinnati
Cincinnati, OH05.2016
Skills
- Finished Goods Inspection
- Verbal and Written Communication
- Laboratory Equipment Calibration
- Raw Materials Receiving
- Quality Issue Identification
- Problem Solving
- Cleaning and Sanitation
- Attention to Detail
- Production Monitoring and Assessment
- Mechanical Operations Monitoring
- Measurement Collection
- Critical Thin
Timeline
QA Lead
Koch Foods
01.2014 - 01.2018
Customer Service Representative
Waffle House
01.2012 - 01.2015
GED -
University of Cincinnati