Stacie Wallace
Durhamville
Summary
Dynamic healthcare professional with a proven track record at Hamilton College Student Health Center, excelling in quality improvement and patient care coordination. Recognized for enhancing patient satisfaction and health outcomes through effective teamwork and critical thinking. Committed to maintaining high standards of service while ensuring compliance and operational efficiency.
Overview
23
23
years of professional experience
Work History
Student Health Coordinator
Hamilton College Student Health Center
05.2018 - Current
- Conducted regular assessments of patient needs and coordinated services accordingly with relevant healthcare professionals.
- Helped establish a patient-centric approach to care coordination, resulting in increased satisfaction and improved health outcomes.
- Assisted in facilitating partnerships with local organizations to expand service offerings and improve community access to healthcare resources.
- Assisted in regular compliance within the organization, ensuring all processes adhered to guidelines related to health coordination practices.
Medical Technician
Costello Eye Physicians and Surgeons
03.2015 - 05.2018
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Phlebotomist/Clinical Technician
Oneida Indian Nation Health Department
10.2002 - 03.2015
- Participate in staff meetings, in-service training and off-site continuing education programs.
- Organized daily work based on collection priority.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Represent medical unit on referral review committee
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Education
Medical Office Assistant - Medical Terminology, Anatomy & Physiology, First Aid
Utica School of Commerce
Canastota, NY08.2001
Certified Physicians Practice Manager -
American Academy of Professional Coders
OnlineSkills
- Quality improvement
- Data collection and reporting
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
References
- Tracy, Carney, 315-761-1642
- Jennifer Friedel, 315-794-7339
- Dr. Keith Harden, 315-361-4778
Timeline
Student Health Coordinator
Hamilton College Student Health Center
05.2018 - Current
Medical Technician
Costello Eye Physicians and Surgeons
03.2015 - 05.2018
Phlebotomist/Clinical Technician
Oneida Indian Nation Health Department
10.2002 - 03.2015
Medical Office Assistant - Medical Terminology, Anatomy & Physiology, First Aid
Utica School of Commerce
Certified Physicians Practice Manager -
American Academy of Professional Coders