Zoe Selhorst

Home Health Coordinator:

- Coordinate at home Physical, Occupational and Speech therapy evaluations with patients and our therapists.

- Work with doctor’s offices on getting their patients set up with therapy in the home.

- Communicate with different Home Health agencies.

- Calling on insurance benefits for all patients, going over them with the patients, and collecting payments.

Front Office Coordinator/Floater

• Fill in at any of our outpatient clinics when staff is off.

• Register patients into our system, getting them scheduled for their first evaluation, scheduling out visits, and cancelling/rescheduling visits,

• Going over patient benefits and taking payments.

• Coordinated patient scheduling, ensuring timely appointments and optimized office flow.
• Managed electronic health records, maintaining accuracy and confidentiality of patient information.
• Assisted in insurance verification processes, facilitating smooth billing and claims submissions.
• Trained new administrative staff on office protocols and software systems for improved efficiency.
• Developed training materials for staff development, promoting consistency in office practices.
• Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
• Supported billing staff by making corrections to invoices and insurance submissions.
• Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
• Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
• Boosted morale among staff members by fostering a positive work environment through clear communication and support.

• Developed age-appropriate lesson plans to enhance children's cognitive and social development.
• Collaborated with parents to discuss child progress, addressing concerns and facilitating communication.
• Mentored junior staff, providing guidance on best practices in childcare and classroom management.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
• Organized small groups of children while transitioning to and from outdoor play.
• Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
• Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
• Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of subject matter.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.

• Assisted residents with daily living activities, ensuring comfort and safety.
• Monitored vital signs, reporting changes to nursing staff promptly.
• Maintained cleanliness and hygiene in resident living areas, enhancing overall well-being.
• Provided emotional support to residents, fostering a compassionate environment.
• Documented patient progress accurately in electronic health records for ongoing assessments.
• Educated families on caregiving strategies and resident needs during visits.
• Participated in training programs, improving skills in patient care and safety protocols.
• Assisted with patient transfer and ambulation.
• Assisted patients in daily activities, promoting their independence and dignity.
• Kept accurate records of patients' care, condition, and progress.
• Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Demonstrated adaptability by caring for a diverse range of patients with varying needs.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Enhanced patient comfort by providing compassionate and attentive personal care.