Summary
Overview
Work History
Education
Skills
Timeline
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Stacie Wilson

Las Vegas,NV

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Sales Representative

Show Nets (Cox Communications)
01.2013 - 01.2014
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Telephone sales.

Telemarketing Sales Representative

Direct Buy Club
03.2009 - 06.2010
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Floor Supervisor

Spyder Active Sports
03.2008 - 02.2009
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Air Travel And Hospitality Certificate - Airline Travel And Hospitality

International Air And Hospitality Academy
Ontario, CA
06.2003

High School Diploma -

Chaffey High School
Ontario, CA
06.1997

Skills

  • Reading Comprehension
  • Interpersonal Communication Skills
  • Staff Training
  • Unsupervised Learning
  • Sales Expertise
  • Superior Customer Service
  • Quality work ethics and organizational skills
  • Domestic and International airport operations
  • Emergency Response Techniques

Timeline

Sales Representative

Show Nets (Cox Communications)
01.2013 - 01.2014

Telemarketing Sales Representative

Direct Buy Club
03.2009 - 06.2010

Floor Supervisor

Spyder Active Sports
03.2008 - 02.2009

Air Travel And Hospitality Certificate - Airline Travel And Hospitality

International Air And Hospitality Academy

High School Diploma -

Chaffey High School

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