Summary
Overview
Work History
Education
Skills
Timeline
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Stacie Mercer

Indianapolis,IN

Summary

Dedicated customer service/medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Mentor Coach and Public Speaker

NeverEnding Juice
07.2022 - Current
  • Presented information regarding motivation, success, and mind faculties to groups of 15-200 people.
  • Implemented stories and anecdotes into speeches to make information more entertaining.
  • Researched material extensively before writing informative yet entertaining speeches.
  • Worked closely with receiving schools, communities, and/or establishments to ascertain information that needed to be discussed in presentation.

Addiction Care Coach/Care Specialist

Workit Health
01.2022 - Current
  • Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
  • Connected clients and families to appropriate resources.
  • Maintained member satisfaction with forward-thinking strategies focused on addressing member needs and resolving product and service concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Compiled training materials for new employees and tracked skill development.

Senior Patient Care Technician

Community Hospital North
04.2019 - 09.2020
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Assembled admissions pages and added new pages to patients' charts.
  • Answered patient assistance calls, assessed needs and offered qualified support.

Patient Care Technician

St. Vincent Hospital
12.2013 - 02.2018
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver a high level of customer service and teamwork.
  • Collected specimens from patients such as blood, urine, and stool, and had them transported to lab.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Assisted with wound care procedures and dressing changes.
  • Routinely collected vital signs from patients and documented into computer system for medical records.
  • Assisted doctors and nurses with tasks or help asked of me.

Certified Nursing Assistant

Golden Living North Willow
05.2012 - 12.2013
  • Assisted patients with activities of daily living (ADL's).
  • Addressed the unique needs of the developmentally disabled.
  • Always available for patient emotional support.
  • Answered patient calls for care and feeding.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
  • Maintained accurate records of patient care, condition, progress and concerns.

Nanny

Neha Richter
05.2011 - 12.2011
  • Communicated with parents about daily activities and behaviors.
  • Caregiver for newborn infant.
  • Active treatment, such as activities to help enhance motor and social skills.
  • Maintained a clean and safe environment.
  • Supported child in their daily activities, including playing, meals and snacks, hygiene and socialization. 

Shift Supervisor

Coldstone Creamery
03.2010 - 05.2011
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Responded to and resolved customer questions and concerns.
  • Maintained, decorated, and personalized all cakes for customers.
  • Remained personable and friendly ensuring good customer servce standards were met.
  • Supervised up to three employees per shift.

Quality Control Technician

Polymer Technology Systems Inc.
03.2007 - 08.2008
  • Generated reports and charts using Microsoft Word and Microsoft Excel.
  • Captured and recorded test data utilizing quality control procedures.
  • Performed final quality control testing of CardioChek analyzers using calibration tiles, check strips (for optical check), and liquid control material.
  • Audited two years of product design history records for pre-determined clerical errors in preparation for FDA and TUV ISO 13485 Audit.

Education

Bachelor of Science - Nursing

Western Governors University
Salt Lake City, UT
12.2025

Master Aesthetician

Tricoci University of Beauty Culture LLC
Indianapolis, IN
2021

Ivy Tech Community College of Indiana
Indianapolis, IN
2012

High School Diploma - undefined

Pike High School
Indianapolis, IN
2010

Skills

  • Patient/ Customer services
  • Computer software competency
  • Culturally-competent care
  • Planning and development
  • Complaint resolution
  • Staff education and training
  • Medical terminology knowledge
  • Service Quality Standards
  • Clerical Support
  • Motivational Leadership

Timeline

Mentor Coach and Public Speaker

NeverEnding Juice
07.2022 - Current

Addiction Care Coach/Care Specialist

Workit Health
01.2022 - Current

Senior Patient Care Technician

Community Hospital North
04.2019 - 09.2020

Patient Care Technician

St. Vincent Hospital
12.2013 - 02.2018

Certified Nursing Assistant

Golden Living North Willow
05.2012 - 12.2013

Nanny

Neha Richter
05.2011 - 12.2011

Shift Supervisor

Coldstone Creamery
03.2010 - 05.2011

Quality Control Technician

Polymer Technology Systems Inc.
03.2007 - 08.2008

Bachelor of Science - Nursing

Western Governors University

Master Aesthetician

Tricoci University of Beauty Culture LLC

Ivy Tech Community College of Indiana

High School Diploma - undefined

Pike High School

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Stacie Mercer