Summary
Overview
Work History
Education
Skills
Certification
Timeline
Billiards'
Billiards'
Professional References
Generic

Stacie R Bongiorno

Houston,TX

Summary

Highly-motivated Dental professional with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

37
37
years of professional experience
1
1
Certificate

Work History

Human Resources Administrator

Smile Avenue Family Dentistry,
07.2022 - 03.2023
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Oversaw hiring, staffing, and labor law compliance.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Administered employee benefits programs and assisted with open enrollment.
  • Collaborated with managers to identify and address employee relations issues.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Developed and monitored employee recognition programs.

Dental Office Manager

Great Expressions Dental Centers, Worth Metroplex
05.2020 - 10.2021
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

RegionalOperations Manager

Great Expressions Dental Center
05.2020 - 10.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Dental Office Manager

Zoetic Dental - Limited Partner
06.2019 - 05.2020
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Supervised and led team of dental hygienists and support staff
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Office Manager

Smile Brands Inc
08.2015 - 09.2018
  • In charge of Training new hire manager-as well as overseeing other offices for productivity
  • Delivered performance reviews, recommending additional training or advancements
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Reported to senior management on organizational performance and progress toward goals
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Created, maintained and updated filing systems for paper and electronic documents
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Managed compliance to keep organization operating within legal and regulatory guidelines
  • Established team priorities, maintained schedules and monitored performance.

Office Manager

Trinity Dental, Tomball, Allied Dental
07.2013 - 07.2015
  • Delivered performance reviews, recommending additional training or advancements
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Reported to senior management on organizational performance and progress toward goals
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Front Office Manager

Allied Dental Group
02.2010 - 06.2013
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Developed detailed plans based on broad guidance and direction
  • Managed senior-level personnel working in marketing and sales capacities
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
  • Delivered performance reviews, recommending additional training or advancements
  • Reconciled end-of-day reports to determine accurate billing and payment processing
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Mainland Dental Associates, RDA
07.1994 - 09.2009
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
  • Explained treatment procedures and instructed patients on home care guidelines
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment
  • Used Dentrix to document and maintain patient information and health background
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Lead Dental Assistant

Thomas Cordrick DDS
08.1991 - 06.1993
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
  • Took dental images following strict patient protection rules, applying lead aprons
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.

Dental Assistant

Maywood Family Dental Center
05.1986 - 04.1989
  • Scheduled and confirmed patient appointments
  • Designed dental report card to explain patient dental health status and treatment plans
  • Gathered patient data for patients daily
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions
  • Verified patient insurance eligibility and benefits
  • Prepared patient X-rays and images for review by dentist
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse
  • Staged tray for procedures by arranging dental instruments and equipment
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Education

Associate of Science - EFDA

Atlantic County VoTech
06.1994

Associate of Science - Dental Assisting

Polaris Career Center
Cleveland, OH
06.1990

High School Diploma -

Memorial Senior High School
Elmwood Park, NJ
06.1989

Skills

  • Biweekly Payroll Processing
  • Adaptable to Changing Conditions
  • Microsoft Office
  • In-Person and Telephone Interviewing
  • Performance Management
  • Employee Relationships
  • Human Resource Management
  • Time Tracking and Payroll Administration
  • Open Dental, Eaglesoft, Dentrix
  • Google suite and Microsoft
  • Insurance verifications, Claim Filing, Appeals
  • Treatment Planning and presentation
  • Budget Management
  • Scheduling
  • Customer Service Management
  • Implementation Guidance
  • Administration and Operations
  • Leadership and Change Management
  • Budget Management
  • Scheduling
  • Customer Service Management
  • Implementation Guidance
  • Administration and Operations
  • Leadership and Change Management
  • Budget Management
  • Scheduling
  • Customer Service Management
  • Implementation Guidance
  • Administration and Operations
  • Leadership and Change Management
  • Budget Management
  • Scheduling
  • Customer Service Management
  • Implementation Guidance
  • Administration and Operations
  • Leadership and Change Management
  • Budget Management
  • Scheduling
  • Customer Service Management
  • Implementation Guidance
  • Administration and Operations
  • Leadership and Change Management
  • Budget Management
  • Scheduling
  • Customer Service Management
  • Implementation Guidance
  • Administration and Operations
  • Leadership and Change Management
  • Budget Management
  • Scheduling
  • Customer Service Management
  • Implementation Guidance
  • Administration and Operations
  • Leadership and Change Management

Certification

Elmwood park Memorial HS1989EDUCATIONCertified Restorative FunctionsDental Assistant (CRFDA) CPR & AEDCertified Preventive FunctionsDental Assistant (CPFDA) Dallas

Timeline

Human Resources Administrator

Smile Avenue Family Dentistry,
07.2022 - 03.2023

Dental Office Manager

Great Expressions Dental Centers, Worth Metroplex
05.2020 - 10.2021

RegionalOperations Manager

Great Expressions Dental Center
05.2020 - 10.2021

Dental Office Manager

Zoetic Dental - Limited Partner
06.2019 - 05.2020

Office Manager

Smile Brands Inc
08.2015 - 09.2018

Office Manager

Trinity Dental, Tomball, Allied Dental
07.2013 - 07.2015

Front Office Manager

Allied Dental Group
02.2010 - 06.2013

Mainland Dental Associates, RDA
07.1994 - 09.2009

Lead Dental Assistant

Thomas Cordrick DDS
08.1991 - 06.1993

Dental Assistant

Maywood Family Dental Center
05.1986 - 04.1989

Associate of Science - EFDA

Atlantic County VoTech

Associate of Science - Dental Assisting

Polaris Career Center

High School Diploma -

Memorial Senior High School
Elmwood park Memorial HS1989EDUCATIONCertified Restorative FunctionsDental Assistant (CRFDA) CPR & AEDCertified Preventive FunctionsDental Assistant (CPFDA) Dallas

Billiards'

Member of the American Pool Players Association 

Billiards'

Member of the American Pool Players Association

Professional References

Keith Roberson-405-550-1996-Formally of Great Expressions Dental Center Regional Manager

Dr. Hira Khan DDS -202-770-6069 -Formally with Great Expressions Dental Center Provider

Raneasha Dudley Madison RDH -813-486-1276 -Formally RDH at Great Expressions Dental Center- 

Anarita Zamora 503-984-4705 Formally Office Manager at Smile Avenue Family Dentistry

Dr. Ayaba D'Almeida DDS -936-445-8671 Formally with Smile Brands/ Castle Dental provider


Stacie R Bongiorno