Stacie R Bongiorno
Houston,TX
Summary
Highly-motivated Dental professional with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
1
1
Certificate
Work History
Human Resources Administrator
Smile Avenue Family Dentistry,
2022.07 - 2023.03
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
Dental Office Manager
Great Expressions Dental Centers, Worth Metroplex
2020.05 - 2021.10
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
RegionalOperations Manager
Great Expressions Dental Center
2020.05 - 2021.10
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Dental Office Manager
Zoetic Dental - Limited Partner
2019.06 - 2020.05
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Office Manager
Smile Brands Inc
2015.08 - 2018.09
- In charge of Training new hire manager-as well as overseeing other offices for productivity
- Delivered performance reviews, recommending additional training or advancements
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Reported to senior management on organizational performance and progress toward goals
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Created, maintained and updated filing systems for paper and electronic documents
- Set aggressive targets for employees to drive company success and strengthen motivation
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Established team priorities, maintained schedules and monitored performance.
Office Manager
Trinity Dental, Tomball, Allied Dental
2013.07 - 2015.07
- Delivered performance reviews, recommending additional training or advancements
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Reported to senior management on organizational performance and progress toward goals
- Leveraged data and analytics to make informed decisions and drive business improvements.
Front Office Manager
Allied Dental Group
2010.02 - 2013.06
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Developed detailed plans based on broad guidance and direction
- Managed senior-level personnel working in marketing and sales capacities
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Delivered performance reviews, recommending additional training or advancements
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Mainland Dental Associates, RDA
1994.07 - 2009.09
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Explained treatment procedures and instructed patients on home care guidelines
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment
- Used Dentrix to document and maintain patient information and health background
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Lead Dental Assistant
Thomas Cordrick DDS
1991.08 - 1993.06
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Took dental images following strict patient protection rules, applying lead aprons
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
Dental Assistant
Maywood Family Dental Center
1986.05 - 1989.04
- Scheduled and confirmed patient appointments
- Designed dental report card to explain patient dental health status and treatment plans
- Gathered patient data for patients daily
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions
- Verified patient insurance eligibility and benefits
- Prepared patient X-rays and images for review by dentist
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse
- Staged tray for procedures by arranging dental instruments and equipment
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Associate of Science - EFDA
Atlantic County VoTech
06.1994
Associate of Science - Dental Assisting
Polaris Career Center
Cleveland, OH06.1990
High School Diploma -
Memorial Senior High School
Elmwood Park, NJ06.1989
Skills
- Biweekly Payroll Processing
- Adaptable to Changing Conditions
- Microsoft Office
- In-Person and Telephone Interviewing
- Performance Management
- Employee Relationships
- Human Resource Management
- Time Tracking and Payroll Administration
- Open Dental, Eaglesoft, Dentrix
- Google suite and Microsoft
- Insurance verifications, Claim Filing, Appeals
- Treatment Planning and presentation
- Budget Management
- Scheduling
- Customer Service Management
- Implementation Guidance
- Administration and Operations
- Leadership and Change Management
- Budget Management
- Scheduling
- Customer Service Management
- Implementation Guidance
- Administration and Operations
- Leadership and Change Management
- Budget Management
- Scheduling
- Customer Service Management
- Implementation Guidance
- Administration and Operations
- Leadership and Change Management
- Budget Management
- Scheduling
- Customer Service Management
- Implementation Guidance
- Administration and Operations
- Leadership and Change Management
- Budget Management
- Scheduling
- Customer Service Management
- Implementation Guidance
- Administration and Operations
- Leadership and Change Management
- Budget Management
- Scheduling
- Customer Service Management
- Implementation Guidance
- Administration and Operations
- Leadership and Change Management
- Budget Management
- Scheduling
- Customer Service Management
- Implementation Guidance
- Administration and Operations
- Leadership and Change Management
Certification
Elmwood park Memorial HS1989EDUCATIONCertified Restorative FunctionsDental Assistant (CRFDA) CPR & AEDCertified Preventive FunctionsDental Assistant (CPFDA) Dallas
Timeline
Human Resources Administrator
Smile Avenue Family Dentistry,
2022.07 - 2023.03
Dental Office Manager
Great Expressions Dental Centers, Worth Metroplex
2020.05 - 2021.10
RegionalOperations Manager
Great Expressions Dental Center
2020.05 - 2021.10
Dental Office Manager
Zoetic Dental - Limited Partner
2019.06 - 2020.05
Office Manager
Smile Brands Inc
2015.08 - 2018.09
Office Manager
Trinity Dental, Tomball, Allied Dental
2013.07 - 2015.07
Front Office Manager
Allied Dental Group
2010.02 - 2013.06
Mainland Dental Associates, RDA
1994.07 - 2009.09
Lead Dental Assistant
Thomas Cordrick DDS
1991.08 - 1993.06
Dental Assistant
Maywood Family Dental Center
1986.05 - 1989.04
Associate of Science - EFDA
Atlantic County VoTech
Associate of Science - Dental Assisting
Polaris Career Center
High School Diploma -
Memorial Senior High School
Elmwood park Memorial HS1989EDUCATIONCertified Restorative FunctionsDental Assistant (CRFDA) CPR & AEDCertified Preventive FunctionsDental Assistant (CPFDA) Dallas
Billiards'
Member of the American Pool Players Association
Billiards'
Member of the American Pool Players Association
Professional References
Keith Roberson-405-550-1996-Formally of Great Expressions Dental Center Regional Manager
Dr. Hira Khan DDS -202-770-6069 -Formally with Great Expressions Dental Center Provider
Raneasha Dudley Madison RDH -813-486-1276 -Formally RDH at Great Expressions Dental Center-
Anarita Zamora 503-984-4705 Formally Office Manager at Smile Avenue Family Dentistry
Dr. Ayaba D'Almeida DDS -936-445-8671 Formally with Smile Brands/ Castle Dental provider
Similar Profiles
Jennifer BatresJennifer Batres
Certified Registered Dental Assistant at Smile Avenue Family DentistryCertified Registered Dental Assistant at Smile Avenue Family Dentistry
Larissa PautLarissa Paut
Lead Dental Assistant at Smile Avenue Family DentistryLead Dental Assistant at Smile Avenue Family Dentistry
Stacie BongiornoStacie Bongiorno
Human Resources Director at Smile Avenue Family Dentistry, DentistHuman Resources Director at Smile Avenue Family Dentistry, Dentist