Stacie Bongiorno
Houston,TX
Summary
Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment. Forward-thinking professional offering more than 30 years of experience working for healthcare companies in benefits administration and developing employee policies and procedures. Exceptional skill working with teams to hire effectively and provide strong training.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Human Resources Director
Smile Avenue Family Dentistry, Dentist
07.2022 - Current
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
- Met with employees annually for progress reviews and performance assessments.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
Office Manager
Trinity Dental
08.2013 - 04.2016
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to all clinical personal
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Maximized cash flow through optimal billing and collection processes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Delivered performance reviews, recommending additional training or advancements.
Office Leader
DentalOne Partners
10.2021 - 04.2022
- Ordered and distributed office supplies while adhering to fixed office budget.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Performed wide-ranging administrative, financial and service-related functions.
- Controlled finances to lower costs and keep business operating within budget.
Regional Operations Manager
Great Expressions Dental Centers
03.2020 - 04.2022
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Assisted in recruiting, hiring and training of team members.
- Enforced compliance with local, state and federal regulations and company standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Operations Manager
Great Expressions Dental Centers
03.2020 - 10.2021
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Increased profit by streamlining operations.
partner Office Manager
Zoetic Dental
06.2019 - 05.2020
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Operations Manager
Smile Brands Inc
08.2015 - 09.2018
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Front Office Manager
Allied Dental
07.2013 - 07.2015
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
CDA
02.2010 - 06.2013
- Designed dental report card to explain patient dental health status and treatment plans.
- Verified patient insurance eligibility and benefits.
- Prepared and sterilized instruments and materials for use by dentists.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Exposed, developed and mounted dental x-rays.
- Monitored patient comfort and safety during dental procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Lead Dental Assistant
Mainland Dental Center
07.1993 - 09.2009
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Dental Assistant
Dr.Thomas Cordrick DDS
08.1991 - 06.1993
- Designed dental report card to explain patient dental health status and treatment plans.
- Verified patient insurance eligibility and benefits.
- Prepared and sterilized instruments and materials for use by dentists.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Exposed, developed and mounted dental x-rays.
- Monitored patient comfort and safety during dental procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant
Maywood Family Dental center
05.1986 - 04.1989
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
CDA, RDA, Dental Assisting/Assistant - Dental Assisting
Atlantic County VoTech
Mays Landing, NJ06.1994
Diploma -
Elmwood Park Memorial
Elmwood Park, NJ06.1989
Associate of Applied Science - Dental Assisting
DANB
06.1992
Skills
- Benefits Programs
- Recruitment and Selection
- HR Strategy
- Confidential Records Management
- Human Resources Policy Development
- Accurate Recordkeeping
- Human Resources Operations
- HR Systems
- Employee Appraisals
- Policy and Procedure Adherence
- Organizational Systems
- Employee Retention
- Local, State and Federal Regulations
- Performance Review Management
- Compensation and Benefits
- Personnel Recruitment
- Wages and Salary
- HR Metrics
- Staff Compensation
- Team Guidance
- Strategic Planning
- Recruiting and Hiring Oversight
- Background Checks
- Employee Timesheet Processing
- Unemployment Claims
- Staff Supervision
- Performance Review
- Microsoft Office
- Human Resource Management Software (HRMS)
Certification
Talent Management Customer Service P&L Operations Customer Satisfaction Operations
Management HR Policies Data Entry Healthcare Management Office Administration Data
Analysis
Stacie Bongiorno - page 3
Timeline
Human Resources Director
Smile Avenue Family Dentistry, Dentist
07.2022 - Current
Office Leader
DentalOne Partners
10.2021 - 04.2022
Regional Operations Manager
Great Expressions Dental Centers
03.2020 - 04.2022
Operations Manager
Great Expressions Dental Centers
03.2020 - 10.2021
partner Office Manager
Zoetic Dental
06.2019 - 05.2020
Operations Manager
Smile Brands Inc
08.2015 - 09.2018
Office Manager
Trinity Dental
08.2013 - 04.2016
Front Office Manager
Allied Dental
07.2013 - 07.2015
CDA
02.2010 - 06.2013
Lead Dental Assistant
Mainland Dental Center
07.1993 - 09.2009
Dental Assistant
Dr.Thomas Cordrick DDS
08.1991 - 06.1993
Dental Assistant
Maywood Family Dental center
05.1986 - 04.1989
CDA, RDA, Dental Assisting/Assistant - Dental Assisting
Atlantic County VoTech
Diploma -
Elmwood Park Memorial
Associate of Applied Science - Dental Assisting
DANB
Talent Management Customer Service P&L Operations Customer Satisfaction Operations
Management HR Policies Data Entry Healthcare Management Office Administration Data
Analysis
Stacie Bongiorno - page 3
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