Staciey Raucci
Auburn,WA
Summary
Results-oriented Program Manager with extensive experience in business operations, specializing in leading projects from conception to successful delivery. Proven ability to manage diverse teams and foster collaboration, ensuring alignment with organizational goals. Recognized for strategic thinking and effective communication skills that drive project success and enhance team performance. Career aspirations include further leveraging expertise in program management to optimize operational efficiency.
Overview
22
22
years of professional experience
Work History
Janitorial Manager
Vanessa’s Janitorial service LLC
Bonney Lake, Washington
03.2019 - Current
- Resolved customer complaints regarding cleanliness or maintenance issues promptly and professionally.
- Developed and implemented janitorial policies and procedures.
- Trained new employees in safety protocols, sanitization techniques, and standard operating procedures.
- Monitored inventory levels of cleaning supplies and ordered additional items as needed.
- Managed the daily scheduling of janitors to ensure adequate coverage for all areas needing cleaning services.
- Maintained records of inventory usage, budgeting activities, personnel evaluations, and other related documents.
Phlebotomist MAP
PAML
Seattle , Washington
05.2008 - 06.2013
- Calibrated equipment according to manufacturer specifications.
- Assisted in the training of new phlebotomists.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Responded quickly and effectively to emergency situations.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Processed samples accurately and efficiently.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Performed venipuncture and other blood collection procedures according to established standards.
- Ensured compliance with federal regulations governing laboratory procedures.
- Maintained a clean, safe, and organized work environment.
Front Desk Manager
Miekos Fitness
Covington, Washington
04.2003 - 11.2007
- Guided incoming employees in mastering front desk protocols.
- Maintained cleanliness and professional appearance of the front desk area.
- Compiled gym performance metrics.
- Developed timetables for employees and child care services.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Boosted customer retention through effective promotion of loyalty programs.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Prepared monthly budgets for the front office department based on projected sales figures.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Processed employee time sheets, payroll information and other administrative documents.
Education
Some College (No Degree) - Phlebotomist
Pima Medical Institute
Seattle , Washington06-2007
High School Diploma -
Kent Lake High School
Kent, WA06-2002
Skills
- Work scheduling
- Task delegation
- Janitorial process improvement
- Staff management
- Staffing coordination
- Complaint resolution
- Coordinating service initiatives
- New hire training
- Customer retention
- Customer focused
- Problem-solving
Timeline
Janitorial Manager
Vanessa’s Janitorial service LLC
03.2019 - Current
Phlebotomist MAP
PAML
05.2008 - 06.2013
Front Desk Manager
Miekos Fitness
04.2003 - 11.2007
Some College (No Degree) - Phlebotomist
Pima Medical Institute
High School Diploma -
Kent Lake High School