STACY A. ADAMS
Brooklyn,NY
Summary
Detail-oriented administrative professional with expertise in managing schedules, coordinating communication, and maintaining office operations. Adept at handling confidential information and providing exceptional customer service, contributing to efficient workflows and positive client experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant Intern
TruBlue
Queens, New York
04.2026 - 07.2026
- Facilitated scheduling of appointments for client consultations and project assessments.
- Coordinated communication between team members and clients for project updates.
- Managed office supplies inventory, ensuring availability for daily operations.
- Supported preparation of project proposals and client presentations as needed.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Contributed to team meetings by taking notes and distributing agendas afterward.
- Scanned documents into digital format for easy storage and retrieval when needed.
- Provided administrative support to the executive team in a timely manner.
- Organized files and documents, maintaining a systematic filing system.
Customer Service Representative
Qualfon Guyana Call Center
Georgetown, guyana
03.2008 - 08.2017
- Managed high-volume inbound and outbound customer calls while maintaining exceptional service standards.
- Assisted customers with account inquiries, billing concerns, and issue resolution.
- Accurately documented customer interactions and updated customer records.
- Maintained confidentiality of customer information and adhered to company policies.
- Consistently demonstrated strong communication, multitasking, and problem-solving skills.
Customer Service Representative
MoneyGram / Ideal Food Basket
Brooklyn, NY
03.2021 - Current
- Assisted customers with transactions, inquiries, and issue resolution.
- Processed payments and maintained accurate transaction records.
- Performed administrative duties including data entry and documentation.
- Maintained professionalism while handling confidential customer information.
Legal Clerk
Trotman Legal office
Georgetown, guyana
05.2008 - 07.2012
- Organized and maintained legal files and confidential documentation to ensure easy access and compliance.
- Prepared correspondence and supported daily office operations to facilitate effective communication and workflow.
- Scheduled appointments and managed document tracking systems.
- Assisted with records management and administrative support tasks to enhance overall office efficiency.
Education
GED - High School Equivalency
Medgar Evers College
New York, NY09.2020
Project Management Fundamentals Training - Certificate
Courcera
Online 03.2026
Skills
- Office administration
- Office software proficiency
- Data Entry & Record Keeping
- Document management
- Email management
- Calendar management
- Appointment scheduling
- Scheduling appointments
- Administrative tasks
- Customer service
- Customer Interaction
- Customer Service Excellence
- Professional Communication
- Verbal and written communication
- Communication skills
- Attention to detail
- Time management
- Time organization
- Multitasking ability
- Multitasking skills
- Adaptability and flexibility
- Problem resolution
- Telephone etiquette
- Basic Phone Systems
- Verbal communication
- Office organization
- Multitasking skills
Certification
- OSHA 30
- SST
- Fire Guard
- Scaffolding
- Suspended Scaffolding
- Silica Safety Training
Timeline
Administrative Assistant Intern
TruBlue
04.2026 - 07.2026
Customer Service Representative
MoneyGram / Ideal Food Basket
03.2021 - Current
Legal Clerk
Trotman Legal office
05.2008 - 07.2012
Customer Service Representative
Qualfon Guyana Call Center
03.2008 - 08.2017
GED - High School Equivalency
Medgar Evers College
Project Management Fundamentals Training - Certificate
Courcera