Stacy Adcock
Luverne,AL
Summary
Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Correctional Sergeant
Crenshaw County Detention Facility
Luverne, AL
04.2022 - Current
- Supervised subordinate officers in their daily duties.
- Assisted in training new correctional officers on proper security protocols and procedures.
- Reviewed incident reports and other documentation submitted by subordinates.
- Diffused disruptive behavior by verbal interventions.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Prepared written reports concerning inmate's misconduct.
- Conducted random searches for contraband items such as weapons or drugs.
- Enforced discipline among inmates according to established rules and regulations.
- Communicated information regarding security, safety and operations through chain of command.
- Investigated allegations of misconduct by inmates and staff members.
- Searched building and grounds, living quarters and work areas for contraband.
- Prepared written evaluations of subordinate officers' performance on a periodic basis.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Maintained records related to inmate movements, disciplinary actions taken against inmates, grievances filed by prisoners and other relevant data.
- Ensured compliance with departmental policies, regulations and procedures.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
- Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
- Supervised visitation and checked visitors for proper identification and contraband.
- Coordinated investigations into criminal activities committed by inmates or staff members.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
- Addressed complaints from visitors concerning potential violations of prison policy or procedure.
- Received and inspected mail and property from visitors on behalf of designated inmates.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Facilitated communication between inmates, family members, attorneys and other external parties.
- Conducted urinalysis tests on staff and inmates to test for illicit drugs.
- Collaborated with medical personnel in determining appropriate treatment plans for mentally ill inmates.
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Established effective working relationships with local law enforcement agencies when necessary.
- Monitored disciplinary and medical lockups every [Number] minutes.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Coordinated shakedowns to locate and remove unauthorized items.
- Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Conducted scheduled headcounts to verify presence of prisoners.
- Supervised and made cell assignments.
- Assigned inmates to open and appropriate housing units.
- Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
- Maintained order in building and on grounds of prison.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
- Settled disputes between inmates.
- Conducted fire, safety and sanitation inspections.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Promoted safety, order and functionality of [Type] facility.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
Machine Operator
Shaw Industries
Andalusia, AL
05.2021 - 04.2022
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Load raw materials into machines according to specified measurements.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
- Inspect finished workpieces to ensure conformance with specifications.
- Record production information such as quantities produced and materials used on daily logs.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Unload finished products from machines onto conveyors or other transport systems.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Collaborate with other departments when necessary for successful completion of projects.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Utilized fastening equipment to fasten, package and stack materials and products.
- Operate robotic arms within a manufacturing environment.
Sales Associate
Walmart
Gulf Shores, AL
01.2019 - 03.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
Registration Receptionist
Crenshaw Community Hospital
Luverne, AL
01.2007 - 03.2013
- Verified patient demographic information and updated records accordingly.
- Prepared reports on registration activities for management review.
- Explained various payment options to patients such as cash payments or credit card payments and assisted them in selecting a payment option that best suits their needs.
- Maintained accurate tracking of all documentation in the Electronic Health Record.
- Resolved customer service issues in a timely manner while maintaining a positive attitude.
- Maintained an organized filing system for all paperwork related to patient registrations.
- Processed claims electronically using billing software programs.
- Ensured compliance with HIPAA regulations regarding patient confidentiality and privacy laws.
- Provided support to clinical staff with regards to registration related tasks.
- Assisted with data entry into EHR system including entering vital signs, medical history and other relevant information.
- Performed eligibility checks on patients to ensure they are eligible for services provided by the practice or facility.
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Facilitated smooth workflow by communicating any delays or issues to appropriate personnel.
- Processed insurance authorizations, referrals, pre-certifications and prior authorizations as required by payers.
- Answered questions about health plan coverage policies and procedures.
- Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
- Conducted audits of patient files to ensure accuracy of information contained within them.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
- Collated, bound and stored computer-generated reports.
Education
Certified Surgical Technologist - Surgical Technology
Lurleen B Wallace Community College
Opp, AL05-2010
High School Diploma -
Brantley High School
Brantley, AL05-1996
Skills
- Work Planning
- Policy Enforcement
- Rule Enforcement
- Staff Supervision
- Job Assignments
- Body Searches
- Inventory Counting
- Security Protocols
- Rules of Conduct
- Security Procedures
- Conflict Management
- Inmate Movement Control
- Inspections
- Administration
- Inmate Supervision
- Surveillance Monitoring
- De-Escalation Techniques
- Inmate Transport
- Restraint Techniques
- Emergency Response
- Crisis Management
- Records Maintenance
Timeline
Correctional Sergeant
Crenshaw County Detention Facility
04.2022 - Current
Machine Operator
Shaw Industries
05.2021 - 04.2022
Sales Associate
Walmart
01.2019 - 03.2021
Registration Receptionist
Crenshaw Community Hospital
01.2007 - 03.2013
Certified Surgical Technologist - Surgical Technology
Lurleen B Wallace Community College
High School Diploma -
Brantley High School