STACY A. KINN
Mount Dora, FL,FL
Summary
Detail-oriented operations and administrative professional with a background in healthcare scheduling, membership coordination, event management, customer service, and office operations. Proven ability to multitask effectively while maintaining confidentiality in high-pressure environments, ensuring seamless coordination of large-scale events. Strong track record of fostering positive client and member relationships, combined with a commitment to supporting executive teams in achieving organizational goals. Skilled in streamlining processes and enhancing operational efficiency to drive success in dynamic settings.
Overview
18
18
years of professional experience
Work History
Surgery Scheduler
Lake ENT & Facial Plastic Surgery
11.2024 - 01.2026
- Coordinated and scheduled surgical procedures for three physicians across hospital and surgical center locations
- Scheduled an average of 10-12 surgeries per doctor between 2 surgical days a week, and an average of 30 patients a day on non surgical days for pre op, post op, and consultation appointments
- Verified insurance coverage, authorizations, and patient documentation to ensure accurate and timely scheduling
- Served as liaison between physicians, surgical facilities, and patients to streamline communication and procedure preparation
- Provided compassionate patient support throughout the scheduling and pre-operative process
- Maintained detailed records and managed multiple priorities in a fast-paced medical office environment
Membership & Growth Coordinator
Mount Dora Area Chamber of Commerce
09.2022 - 09.2024
- Managed and maintained a membership base of more than 400 businesses and organizations
- Oversaw membership billing, invoicing, renewals, account maintenance, and member communications, not only bringing all memberships current but also maintaining a 97% retention rate over a 2 year period of time
- Developed relationships with current and prospective members through outreach, marketing, and customer service initiatives
- Operated the Visitor Center by assisting tourists, answering inquiries, and promoting local businesses and attractions
- Maintained and updated annual visitor map databases and proofed final publications for accuracy
- Coordinated rental operations for the Historic Train Depot Reception Venue, including contracts, scheduling, setup, vendor coordination, and event support
- Organized and executed multiple community and chamber events from planning through completion, including:
- Mount Dora Taste & Craft Beer Festival (800+ attendees annually)
- Mount Dora Oktoberfest (600+ attendees annually)
- Light Up Mount Dora (thousands of attendees annually)
- Mount Dora Christmas Walk (thousands of attendees annually)
- Chamber Christmas Party (100 attendees)
- Holiday Greeting Card Lane (25 participating businesses)
- Managed monthly Business@Breakfast events averaging 80+ attendees, including invitations, sponsor coordination, setup, attendee check-in, and event logistics
- Oversaw office management responsibilities including supply ordering, vendor scheduling, facility upkeep, and general maintenance coordination
Substitute Teacher
Lake County Public Schools
01.2016 - 01.2022
- Delivered classroom instruction for elementary and middle school students across core subjects and electives
- Maintained classroom management and adapted quickly to varying lesson plans and educational environments
- Supported student learning and school operations with strong communication and organizational skills
- Took a medical leave of absence from 2019–2021 for breast cancer treatment and recovery
Mortgage Loan Processor
Digital Risk
10.2012 - 10.2014
- Processed conventional mortgage loan files while maintaining a high-volume pipeline
- Reviewed financial documentation for completeness and compliance requirements
- Communicated directly with borrowers via phone and email to obtain required documentation and provide status updates
- Maintained accuracy and confidentiality while meeting strict deadlines
Assistant Event Manager
MKTG (Diageo/DGUSA)
08.2007 - 11.2010
- Managed and supervised a promotional event staff of approximately 100 employees
- Coordinated payroll, expenses, mileage reporting, and event documentation
- Conducted new hire onboarding and conference call training sessions
- Produced monthly event and competitive activity photo catalogs and quarterly newsletters
- Collaborated with corporate offices, distributors, and client representatives to ensure successful event execution and reporting
Education
Bachelor of Science - Corporate Communications, Marketing
Southern Connecticut State University
New Haven, CTSkills
- Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint)
- Google Workspace (Docs, Calendar, Drive)
- Canva
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Basic Quickbooks
- Basic AI
Affiliations
Team Gina Foundation - a breast cancer foundation established in 2012 that supports woman diagnosed with breast cancer, from the Central Florida area, and have children still in the home in honor of Gina McReynolds who passed in 2012.
Timeline
Surgery Scheduler
Lake ENT & Facial Plastic Surgery
11.2024 - 01.2026
Membership & Growth Coordinator
Mount Dora Area Chamber of Commerce
09.2022 - 09.2024
Substitute Teacher
Lake County Public Schools
01.2016 - 01.2022
Mortgage Loan Processor
Digital Risk
10.2012 - 10.2014
Assistant Event Manager
MKTG (Diageo/DGUSA)
08.2007 - 11.2010
Bachelor of Science - Corporate Communications, Marketing
Southern Connecticut State University