Stacy Amos
Mesa,AZ
Summary
Organized Health Unit Coordinator with 3 years of progressive experience resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
20
20
years of professional experience
Work History
Health Unit Coordinator
Phoenix Children's Hospital
1919 E Thomas Rd, Phoenix, AZ 85016
10.2022 - Current
- Assisted physicians with contacting specialist.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Health Unit Coordinator
Banner Desert Medical Center
1400 S Dobson Rd, Mesa, AZ 85202
01.2021 - 09.2022
- Assisted physicians with contacting specialist.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
School Health Assistant
American Leadership Academy
22512 Signal Butte Rd, Queen Creek, AZ 85142
01.2020 - 07.2021
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Educated students on various health topics to promote overall health and wellbeing.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Implemented emergency protocols in medical emergencies to promote safety for students and staff.
- Screened for infectious diseases to help prevent spreading within school community.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Certified Nursing Assistant
Banner Baywood Medical Center
6644 E Baywood Ave, Mesa, AZ 85206
06.2015 - 01.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Phlebotomy Supervisor
Sonora Quest Laboratories
424 S 56th St Ste 100, Phoenix, Arizona, 85034
12.2009 - 10.2013
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Developed and implemented training processes to achieve high quality of care for patients.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Interviewed and hired phlebotomists and office personnel.
- Managed effective schedules to cover all department needs.
- Upheld all compliance standards and kept team in line with requirements.
- Reviewed employee performance and developed improvement plans.
Lead Phlebotomy Technician
Sonora Quest Laboratories
6644 E Baywood Ave, Mesa, AZ 85206
12.2004 - 12.2009
- Supervised employees to maintain consistent practices across company.
- Managed daily activities and workflow to collect, label and analyze samples correctly.
- Utilized Cerner to track, monitor and report on test results.
- Developed and implemented training processes to achieve high quality of care for patients.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
Education
No Degree - Certified Nursing Assistant
Arizona Medical Training Institute
Mesa02.2014
No Degree - Phlebotomy
Pima Medical Institute
Mesa, AZ10.2004
Skills
- Emergency Response Support
- Workflow Coordination
- Administering Medications
- Office Meetings
- Unit Reception
- Staff Leadership
- CPR Certified
- Nursing Assistance
- Supporting Daily Living Needs
- Organization and Time Management
Timeline
Health Unit Coordinator
Phoenix Children's Hospital
10.2022 - Current
Health Unit Coordinator
Banner Desert Medical Center
01.2021 - 09.2022
School Health Assistant
American Leadership Academy
01.2020 - 07.2021
Certified Nursing Assistant
Banner Baywood Medical Center
06.2015 - 01.2017
Phlebotomy Supervisor
Sonora Quest Laboratories
12.2009 - 10.2013
Lead Phlebotomy Technician
Sonora Quest Laboratories
12.2004 - 12.2009
No Degree - Certified Nursing Assistant
Arizona Medical Training Institute
No Degree - Phlebotomy
Pima Medical Institute