Stacy Batton
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
National Support Center Lead
Six Flags
Arlington, TX
03.2024 - Current
- Managed escalated cases with professionalism and urgency, prioritizing critical issues effectively while balancing multiple priorities simultaneously.
- Trained new Support Center Analysts on company policies, procedures, and software tools to ensure seamless onboarding experiences.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and identified solutions to technical problems.
- Improved customer satisfaction by promptly addressing and resolving support issues.
Substitute Teacher
Fort Worth ISD
Fort Worth, TX
02.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Public Safety Communications
Fort Worth Police Department
Fort Worth, TX
01.2023 - 04.2023
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide
- Used radio, telephone and computer system to update first responders with new information
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Advised personnel about accidents, weather conditions or other hazards
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Gift Card Customer Service
Target
Brooklyn Park, MN
10.2022 - 01.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Personal Phone Banker
MCIOne
Arlington, TX
10.2021 - 06.2022
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions
- Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success
- Navigated multiple computer systems and applications and utilized search tools to find customer information
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs
- Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
Personal Vehicle Delivery Driver
UPS Freight
Arlington, TX
10.2020 - 01.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Handled merchandise in accordance with product handling standards
- Located and selected merchandise to verify against delivery sheet specifications
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Performed deliveries throughout greater Arlington area.
Certified Coding Specialist
TeamHealth
Arlington, TX
07.2011 - 10.2020
- Determined correct ICD-10 and CPT codes for use in medical record
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
Certified Coding Specialist
Texas Health
Arlington, TX
07.2018 - 08.2019
- Determined correct ICD-10 and CPT codes for use in medical record
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses
- Sought clarification from physicians and other hospital personnel for answers to needed coding interpretations prior to abstracting records.
Education
Health Information Management - Health Information Technology
Western Governors University
Salt Lake City, UTAssociate of Applied Science in Health Information Technology - Health Information Technology
Tarrant County College District
Fort Worth, TX05.2011
Skills
- Type 40 wpm
- Customer Care Experience
- First Aid/CPR
- Active Listening
- Organizational Skills
- Flexible Schedule
- Microsoft Office
- Efficient in multiple coding systems
Certification
- Certified Coding Specialist
- TCOLE License - 2023
Timeline
National Support Center Lead
Six Flags
03.2024 - Current
Substitute Teacher
Fort Worth ISD
02.2024 - Current
Public Safety Communications
Fort Worth Police Department
01.2023 - 04.2023
Gift Card Customer Service
Target
10.2022 - 01.2023
Personal Phone Banker
MCIOne
10.2021 - 06.2022
Personal Vehicle Delivery Driver
UPS Freight
10.2020 - 01.2021
Certified Coding Specialist
Texas Health
07.2018 - 08.2019
Certified Coding Specialist
TeamHealth
07.2011 - 10.2020
Health Information Management - Health Information Technology
Western Governors University
Associate of Applied Science in Health Information Technology - Health Information Technology
Tarrant County College District