Supervisor with extensive experience in customer service, cash management, and team collaboration. Achieved high satisfaction rates through effective conflict resolution and employee training.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Moonrise Bagels
Woodstock
06.2024 - Current
Managed inventory records and assisted with counts and valuation to ensure accuracy.
Resolved customer issues through knowledgeable and friendly service, promoting high satisfaction in a fast pace environment.
Reconciled daily cash transactions and prepared bank deposits for financial accuracy.
Trained and managed new employees.
Activities Director
Manor at Woodside
Poughkeepsie
07.2022 - 03.2024
Organized community events to enhance resident engagement and social interaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Conducted monthly employee evaluations according to company policies and procedures.
Worked successfully with diverse group of coworkers to accomplish goals and manage successful monthly events.
Senior Toll Collector
New York State Bridge Authority
Highland
06.2018 - 07.2022
Collected tolls from vehicles at bridge crossings with efficiency and precision.
Conducted daily audits and security checks to ensure operational integrity.
Performed regular cash reconciliations to maintain accuracy in collections.
Trained new employees on toll collection procedures and customer interactions.
Catering Manager
Dutchess Community College
Poughkeepsie
12.2017 - 08.2018
Managed catering operations for events at Dutchess Community College.
Coordinated menu planning with clients and culinary staff.
Oversaw inventory management and supply procurement processes.