Stacy Brobston

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Increased deli sales by implementing innovative merchandising and promotional strategies.
• Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
• Streamlined deli operations through effective scheduling, inventory management, and staff training.
• Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
• Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Managed inventory control, cash control, and store opening and closing procedures.
• Approved regular payroll submissions for employees.

• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Accepted accountability for all assigned building keys, master keys and access cards.
• Changed bed linens and collected soiled linens for cleaning.
• Disinfected and mopped bathrooms to keep them sanitary and clean.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Returned emptied garbage receptacles to their proper locations.
• Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
• Dusted picture frames and wall hangings with a cloth.
• Guest Service
• Management of six to eight Housekeepers.
• Quickbooks billing to over 100 customers.
• Maintained receipts, paperwork, and other important information for our business.
• Completed and submitted 1099 forms for housekeepers.
• Handled all ordering of supplies for housekeeping and property management business. The business included cleaning of over 70 houses and businesses and management of 50 rental properties.
• Preparing rental properties for guest arrival and checking property after rental.
• delegating house cleaning work to employees
• ordering, maintaining and housing laundry for rental properties.
• coordinating with real estate company, home owners and renters of all rental properties.
• using an online program provided by the real estate company to keep track of check-ins and check-outs of each property.
• reporting maintenance problems to the appropriate company for repairs.
• handled all banking and payroll for our business.

• answered incoming phone calls and 911 calls.
• dispatched many officers, fire departments and ems to emergency calls
• ran traffic for officers in the whole county on cad system
• computer work including reports, uniform crime reporting, warrant entry and running of criminal histories, vehicle registration and drivers licenses.
• giving out routine and emergency calls over the radio.
• interacted with the public on a daily basis.
• maintained a good working relationship with all of my co workers.

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