Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Brobston

Summary

Owner of a successful growing business, dedicated to my business and doing the best that I can in every aspect of life. Exceptionally organized Housekeeper and business owner, bringing over 8years in commercial and residential cleaning. Efficiently completes tasks, individually or as a team member, to the satisfaction of the client. Anything I lack in experience, I make up for in drive and hard work. I am very reliable and hard working. I am very goal oriented and have the desire to excel in anything that I do.

Overview

16
16
years of professional experience

Work History

Dollar General Store Manager

Dollar General Store
01.2024 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Deli Manager

Speedy Stop
11.2021 - 11.2023
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.

Dollar General Store Manager

Dollar General Store
02.2017 - 11.2021
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.

Co Owner House Keeping and Property Management Business

Self Employed
03.2010 - 01.2017



  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to their proper locations.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Dusted picture frames and wall hangings with a cloth.
  • Guest Service
  • Management of six to eight Housekeepers.
  • Quickbooks billing to over 100 customers.
  • Maintained receipts, paperwork, and other important information for our business.
  • Completed and submitted 1099 forms for housekeepers.
  • Handled all ordering of supplies for housekeeping and property management business. The business included cleaning of over 70 houses and businesses and management of 50 rental properties.
  • Preparing rental properties for guest arrival and checking property after rental.
  • delegating house cleaning work to employees
  • ordering, maintaining and housing laundry for rental properties.
  • coordinating with real estate company, home owners and renters of all rental properties.
  • using an online program provided by the real estate company to keep track of check-ins and check-outs of each property.
  • reporting maintenance problems to the appropriate company for repairs.
  • handled all banking and payroll for our business.

911 Dispatcher

Calhoun County Sheriff's Office
- 03.2012
  • answered incoming phone calls and 911 calls.
  • dispatched many officers, fire departments and ems to emergency calls
  • ran traffic for officers in the whole county on cad system
  • computer work including reports, uniform crime reporting, warrant entry and running of criminal histories, vehicle registration and drivers licenses.
  • giving out routine and emergency calls over the radio.
  • interacted with the public on a daily basis.
  • maintained a good working relationship with all of my co workers.

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Education

High School Diploma -

Calhoun High School
Port Lavaca Tx

Skills

  • Exceptional customer service
  • Cash register operations
  • Opening and closing procedures
  • Inventory management
  • Able to persuade others effectively
  • Excellent people skills
  • Problem-solving skills
  • Bank deposit procedures
  • Goal-oriented
  • Customer-oriented
  • Reliable and punctual
  • Creative
  • Check writing
  • Multitasking
  • Bank and statements reconciliation
  • Employee recruiting
  • Hiring, training and supervision

Timeline

Dollar General Store Manager

Dollar General Store
01.2024 - Current

Deli Manager

Speedy Stop
11.2021 - 11.2023

Dollar General Store Manager

Dollar General Store
02.2017 - 11.2021

Co Owner House Keeping and Property Management Business

Self Employed
03.2010 - 01.2017

911 Dispatcher

Calhoun County Sheriff's Office
- 03.2012

High School Diploma -

Calhoun High School
Stacy Brobston