Stacy Cotter
Newport,TN
Summary
I am a responsible, clearheaded individual amidst emotionally demanding jobs. I'm skilled in soothing and managing difficult situations. I show dedication to customers and associates. I've skills to prioritize and multi-task in fast-paced working environments. I can successfully work as part of a team to reach personal and business goals. I'm known for successfully handling escalated customer support issues and deescalating a bad situation. I am a highly-motivated employee with desire to take on new challenges. I have strong worth ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. Each of my four jobs shows my mindset and work ethics. Being a security officer is a highly self-motivated job along with being a machine technician monitoring robots and machines alone. I have also showed the same responsibility traits in my first jobs as an young adult in the customer service industry as a server and as a store host running a small store alone.
Overview
19
19
years of professional experience
Work History
Asset Protection Investigator
Walmart
Newport, TN
12.2023 - Current
- Ascertained, investigated, and alleviated internal and external theft and fraud.
- Interviewed individuals suspected of internal theft or shoplifting.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
- Responded quickly to alarms triggered by electronic article surveillance systems.
- Trained staff members on how best utilize EAS systems as a tool for reducing losses due to theft or fraud.
- Collaborated with other departments such as Loss Prevention Managers to develop strategies to reduce shrinkage.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Assisted with the development of safety policies and procedures to reduce loss exposure.
- Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
- Maintained accurate documentation of all investigation findings including suspect information, evidence collected.
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
- Provided security for employees and customers in the store environment.
- Advised employees on proper safety protocols while working alone at night or in isolated areas.
Armed Security Officer
Cobbly Nob Association
Gatlinburg, TN
02.2022 - 11.2023
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Maintained order and safety while providing customer service and information to facility visitors.
Machine Technician
Mahle Behr
Morristown, TN
06.2005 - 11.2022
- Read and understood blueprints, product specifications, and tooling instructions to plan correct operational sequences and prevent materials waste.
- Maintained records of daily production output and machine performance.
- Trained new employees on the safe use of machinery and equipment.
- Inspected finished products for quality assurance purposes prior to shipment.
- Performed daily maintenance and repair of machines, as well as troubleshooting malfunctions.
- Followed safety protocols when operating complex machinery or working with hazardous materials.
- Identified areas where improvements can be made in terms of safety, reliability, efficiency.
- Inspected completed workpieces to ensure conformance with specifications.
Education
High School Diploma -
Walter State Community College
Morristown, IN12-2008
Skills
- Policy Enforcement
- Security Systems
- Incident Reporting
- Crime Prevention
- CCTV Systems
- Incident Management
- Policy Implementation
- Team Training
- Guest Engagement
- Order Management
- Exceptional customer service
Timeline
Asset Protection Investigator
Walmart
12.2023 - Current
Armed Security Officer
Cobbly Nob Association
02.2022 - 11.2023
Machine Technician
Mahle Behr
06.2005 - 11.2022
High School Diploma -
Walter State Community College