Stacy Cruz

• Collaborated with team members to optimize workflow efficiency
• Perform work requiring continuing alertness and attention to detail, ensuring a high quality product is produced.
• Monitor machines and verified that parts being made meet specifications by using hand gauge measurements and visual inspection.
• Promote quality and safety rules while maintaining work area in a clean and orderly fashion.

• Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
• Helped achieve team goals by rotating production lines and daily duties to meet demand.
• Prepared the line for production processes by equipping with required tools and parts.
• Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
• Sorted product components on work tables to maintain maximum organization and productivity.
• Set up and operated production machinery according to specific standards and protocols of company.

• Worked closely with the management and quality teams to ensure product sent out was safe and accurate.• Ran the team and line daily without micromanaging needed.

• Conferred with customers about concerns with products or services to resolve post order issues while promoting Wayfair values.
• Answered average of 60+ calls and emails per day, addressing customer inquiries, solving problems and providing product information.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.

• Provided customer service for AT&T. Answered questions ranging from billing cycles and phone plans to the latest model of phones, services, and promotions that AT&T was offering.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

• Ensured proper count and sterilization of medical saline bags. Worked closely with all facets of production to ensure the product was sterilized before the product expired.
• Worked closely with others in team-oriented settings to maintain line productivity.