Results-driven Retail District Manager with a strong focus on operational efficiency and customer satisfaction. Proven track record of enhancing sales performance and optimizing team development through strategic planning and data-driven decision-making.
Overview
21
21
years of professional experience
Work History
Retail District Manager
Kirkland's Home
MidWest Territory
10.2016 - Current
Direct a large team of 32 store managers in operations, ensuring adherence to company policies and standards.
Develop and implement strategic plans to enhance sales performance across district.
Mentor and train store managers to improve team performance and customer satisfaction.
Analyze sales trends and inventory levels to optimize product placement and reduce excess stock.
Collaborate with marketing teams to execute promotional events, increasing brand visibility in local markets.
Conduct regular store visits to assess operational efficiency and identify areas for improvement.
Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
Participate actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
Evaluate employee schedules to ensure appropriate staffing levels during peak hours and special events.
Address employee performance issues proactively through coaching and constructive feedback sessions.
Multi-Unit Manager
US Cellular Wireless
Oklahoma City Metro
05.2011 - 10.2016
Led operational strategy to enhance customer experience across 5 Oklahoma corporate locations.
Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
Developed training programs for staff, increasing team performance and sales effectiveness.
Implemented data-driven decision-making to optimize resource allocation and staffing levels.
Fostered a culture of excellence in customer service through continuous feedback and coaching sessions.
Collaborated with cross-functional teams to launch promotional campaigns, driving foot traffic and sales volume.
Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
Reason for leaving: No room for growth within organization
Store Manager/District Manager in Training
Hastings Entertainment Inc
Duncan, OK - Norman, OK
05.2009 - 05.2011
Oversaw daily store operations, ensuring high levels of customer satisfaction and operational efficiency.
Developed staff training programs, enhancing team performance and service quality.
Managed inventory control processes, reducing stock discrepancies and optimizing supply chain efficiency.
Executed loss prevention strategies, minimizing shrinkage through employee training and awareness initiatives.
Analyzed sales data to identify trends, driving strategic decisions for promotional activities.
Reason for leaving: Relocation
Store Manager
Stride Rite
Penn Square Mall - Oklahoma City, OK
02.2005 - 05.2009
Directed daily store operations to enhance customer satisfaction and sales performance.
Mentored staff to improve service quality and efficiency, ensuring adherence to company standards.
Resolved customer complaints effectively, enhancing loyalty and positive brand perception in the community.
Streamlined operational processes by introducing best practices, leading to improved team productivity and morale.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Reason for leaving: Mother passed away and relocated to home town for youngest sibling to finish school