Enhanced customer experience by providing efficient and friendly service while maintaining a clean and organized bar area.
Increased bar revenue by creating engaging promotions and events tailored to the gaming community.
Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
Maintained a safe environment by adhering to all alcohol-serving laws and regulations, reducing potential liability issues
Make player cards, reset pins and pay jackpots
take food orders for bar guests & tables paying close attention to detail
Change kegs
Maintain clean and stocked restrooms
Assess the needs of my guests
Promote shifts daily
Sunset Tavern
Gaming Bartender
08.2023 - Current
Job overview
Organize gaming events to attract new customers and increase revenue at the Sunset Tavern
Collaborate with the kitchen staff to develop food specials
Collaborate with my team to develop promos and events centered around gaming to attract and retain customers
Build and maintain strong relationships with local gaming communities, attending gaming events and fostering connections with gamers in the area to promote the Sunset Tavern.
Famous Gold Mine Tavern
Gaming Bartender
01.2023 - Current
Job overview
Greets customers, take orders in a friendly & timely fashion in extreme fast paced environment
Tracks players play & pays out jackpots
Develop and maintain good relationships with customers to ensure satisfaction and loyalty
11 machines, maintained gaming & cash drawer, changed beer kegs and participated in solo & group outings with my team to promote our bar & pass out match play cards
Promoted my shifts daily on social media and built an impressive following
Create and implement marketing strategies to attract new customers and retain existing ones.
The Rainbow Club Casino
Gaming Bartender
01.2022 - 01.2023
Job overview
Provides information about products and looks for opportunity to "up-sell"
Takes food orders & insures accuracy
Follows alcohol awareness procedures
Pay-out jackpots
Ensure compliance with all state and federal gaming regulations.
Wildfire Sunset Casino
Slot Beverage Ambassador
01.2022 - 04.2022
Job overview
Serve alcohol responsibly in accordance with alcohol awareness training
Effectively and efficiently provide beverage service on casino floor & bar
Responsible for slot floor, hand pays, minor machine repairs, currency and coin exchange while following Title 31 requirements
Players card signups
Maintain a clean and organized bar & beverage service area.
Club Fortune Casino
Bartender/Cocktail Server
08.2016 - 01.2022
Job overview
Assessing the needs of my guest
Mixing, creating & upselling beverages
Taking beverage orders from customers & wait staff paying attention to detail
Checking identification to verify legal age requirements
Balancing cash drawer
Stocking & cleaning bar including chairs & ashtrays
Assisting with opening and closing duties.
Golden Nugget Hotel & Casino
Cocktail Server /Pool Bartender
06.2013 - 07.2016
Job overview
Keeps table games & slot banks neat and orderly by removing glassware, emptying ashtrays, and or other items no longer in use
Resolves guest complaints within scope of authority
In-depth knowledge of mixed drinks, shots, wine, beer, and any other beverage available at the bar
Monitor alcohol consumption & behavior of patrons
Maintain a clean and organized bar and pool area.
Denny's Restaurant
Assistant Restaurant Manager
07.2008 - 05.2013
Job overview
Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas
Work to create and maintain an enjoyable environment for our guests and employees
Address and resolve complaints and requests promptly and in a courteous manner
Follow cash handling, inventory and other operational procedures as outlined in Denny's brand standards
Train and develop staff in providing exceptional customer service, assist with scheduling and any other areas when needed.
Education
University Overview
High School diploma
Skills
Familiar with Micros, Aloha, Toast, Skywire, Par and Everserve POS systems as well as Golden gaming and Synkros casino management systems