Stacy Dean
Williamsville,NY
Summary
Success-driven healthcare leader in strategic management, operational efficiency, and organizational excellence. Enthusiastic about advancing healthcare practices to enhance patient outcomes while optimizing care delivery. Collaborative communicator who excels in cross-functional leadership, fostering teamwork to drive innovation and efficiency. Adept at identifying, designing, and implementing transformative processes that maximize effectiveness. A result-oriented leader who excels under pressure, bringing adaptability, ingenuity, and motivation to complex challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vice President, Clinical Operations
Neighborhood Health Center of WNY, Inc.
01.2021 - Current
- Direct engagement with strategic expansion initiatives, including the successfully launch of two additional offices and three departments.
- Management of 6 direct and 100 indirect reports which includes clinical and nonclinical staff.
- Cultivated strong relationships with key stakeholders, including vendors, and community leaders to promote collaboration and long-term success.
- Designed and deployed comprehensive training resources for all Nursing Department roles, enhancing skill development and operational consistency.
- Revamped organizational policies, procedures, and workflows to optimize efficiency, standardization, and regulatory compliance.
- Management of direct patient care KPI's including analyzing trends and outliers to recommend and implement actionable improvements.
- Evaluated and enhanced clinical performance, ensuring alignment with key performance benchmarks and organizational goals.
- Integrated strategic and operational planning with the budgeting process to align financial resources with long-term healthcare objectives.
- Provided executive recommendations for new program development, modifications, or discontinuation to ensure operational effectiveness.
- Forged strategic partnerships with external businesses and institutions to expand organizational resources and collaborative opportunities.
- Directed Credentialing Department compliance, maintaining continuous adherence to state and federal regulations to mitigate risk.
- Led cross-functional teams for the successful completion of major projects
- Managed financial planning and budgeting processes, ensuring fiscal responsibility
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
Chief Clinical Officer
Neighborhood Health Center of WNY, Inc.
09.2018 - 05.2021
- Spearheaded the development of innovative clinical programs, addressing gaps in service offerings and meeting evolving patient needs.
- Led interdisciplinary teams to deliver high-quality, patient-centered care in a fast-paced clinical environment.
- Created a culture of accountability through data-driven performance management systems and regular feedback mechanisms.
- Streamlined workflows leading to more efficient use of existing resources within various departments throughout the organization.
- Developed and executed strategic initiatives for enhanced clinical performance and operational efficiency.
- Optimized patient flow and throughput by establishing new processes that focused on reducing wait times, improving access to care, and enhancing overall satisfaction levels.
- Championed continuous quality improvement efforts, identifying opportunities for improvement and implementing targeted interventions.
- Increased employee engagement levels through the implementation of transparent communication channels that empowered staff members to contribute ideas regarding improvements in operations.
Quality Manager
Family Choice of New York
01.2015 - 09.2018
- Collaborated with internal leadership teams on the development of quality performance bonus programs.
- Key role in the implementation of annual and semi-annual patient satisfaction surveys.
- Maintained current knowledge related to CMS, NCQA and NYS required quality measures, procedures, and outcomes.
- Create Quality Improvement and Chronic Care Improvement programs as determined by CMS.
- Managed root cause analysis investigations, determining underlying issues and implementing corrective actions as necessary.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality standards and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
Clinical Team Manager
Family Choice of New York
01.2010 - 01.2015
- Fostered a culture of accountability by setting clear performance expectations and providing constructive feedback to team members.
- Reduced turnover rates by actively addressing employee concerns and implementing targeted retention strategies.
- Enhanced teamwork and collaboration among staff members by implementing regular team meetings and open communication channels.
- Improved patient care by overseeing the daily activities of a clinical team, ensuring adherence to established protocols.
- Promoted a culture of continuous learning through professional development opportunities for all team members.
- Developed comprehensive training programs that enhanced staff competency levels in various clinical procedures.
- Spearheaded recruitment efforts, attracting top talent and expanding the capacity of the clinical team to serve more patients effectively.
- Provided expert guidance on complex cases, offering consultative support to clinicians during difficult decision-making processes.
- Ensured regulatory compliance by conducting thorough audits of clinical documentation and processes.
- Implemented evidence-based practices into clinical workflows to improve overall patient outcomes.
Nurse Practitioner
Family Choice of New York
01.2008 - 01.2010
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
MBA - Executive MBA
State University of New York at Buffalo
Buffalo, NY05.2015
Master of Science - Nursing, Adult Nurse Practitioner
State University of New York At Buffalo
Buffalo, NY12.1999
Bachelor of Science - Nursing
State University of New York At Buffalo
Buffalo, NYAssociate of Science - Nursing
Trocaire College
Buffalo, NYSkills
- Healthcare Strategic Planning
- Executive-Level Communication & Stakeholder Engagement
- Operational & Financial Analysis
- Project Leadership & Process Optimization
- Key Performance Indicator Development & Execution
- Talent Acquisition, Staff Development & Retention
- Executive Leadership & Team Building
Certification
- Board Certified, Adult Nurse Practitioner (CANP), American Nurses Credentialing Center
- Registered Nurse Practitioner, State of New York (License No. F303149-1)
- Registered Nurse (RN), State of New York (License No. 481745-1)
- Certified, Wound Care, National Alliance of Wound Care and Ostomy
- Certified, Sharp Debridement
- Certified, Legal Nursing Documentation
- Member, American Academy of Nurse Practitioners
Timeline
Vice President, Clinical Operations
Neighborhood Health Center of WNY, Inc.
01.2021 - Current
Chief Clinical Officer
Neighborhood Health Center of WNY, Inc.
09.2018 - 05.2021
Quality Manager
Family Choice of New York
01.2015 - 09.2018
Clinical Team Manager
Family Choice of New York
01.2010 - 01.2015
Nurse Practitioner
Family Choice of New York
01.2008 - 01.2010
MBA - Executive MBA
State University of New York at Buffalo
Master of Science - Nursing, Adult Nurse Practitioner
State University of New York At Buffalo
Bachelor of Science - Nursing
State University of New York At Buffalo
Associate of Science - Nursing
Trocaire College
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