Stacy Dunaway
Granite Falls,NC
Summary
As a committed and personable professional, I excel in time management and facilitating seamless communication between customers, hosts, bartenders, and kitchen staff to guarantee timely and attentive service. My approachable demeanor and presentable appearance foster positive interactions, while my technical skills and meticulous attention to detail enable me to follow instructions precisely, aligning with the business's operational standards. I am committed to delivering exceptional service and contributing to a positive dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Associate
Common Market Commonwealth
Charlotte, Vermont
01.2024 - 08.2025
- Processed customer payments and managed cash handling efficiently.
- Assisted customers with beer selections and recommendations based on preferences.
- Serving beer, wine, cocktails, and other beverages in accordance with local regulations.
- Checking identification of customers to verify age requirements for alcoholic beverage purchases.
- Continually monitoring patron alcohol consumption levels for responsible drinking practices.
- Informed restaurant management of any irregularities or customer concerns that arose throughout shift.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted customers in locating requested items or suggesting alternatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Park Road Soda Shoppe
Charlotte, NC
02.2023 - 11.2023
- Provided excellent customer service in a fast-paced diner environment.
- Handled cash transactions efficiently at the register during busy shifts.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered incoming calls promptly and courteously, providing information regarding the restaurant's services or menu items.
Head Hostess
Cajun Queen Restaurant
Charlotte, NC
08.2021 - 11.2022
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers warmly and assisted them in finding optimal seating, including accommodating elderly guests and families with children.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Trained new host staff on policies, procedures, and operations.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
Education
Associate of Science - Electrical Engineering
Caldwell Community College And Technical Institute
Hudson, NCSkills
- Point of sale (POS) system operations
- Restaurant operations
- High volume dining
- Open-close procedures
- Allergy awareness
- Strong interpersonal skills
- Social perceptiveness
- Phone etiquette
Certification
- ADA certified
Timeline
Front of House Associate
Common Market Commonwealth
01.2024 - 08.2025
Server
Park Road Soda Shoppe
02.2023 - 11.2023
Head Hostess
Cajun Queen Restaurant
08.2021 - 11.2022
Associate of Science - Electrical Engineering
Caldwell Community College And Technical Institute
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