Stacy Esposito
Summary
Knowledgeable and dedicated professional seeking a position where acquired skills and abilities can be utilized in a progressive and challenging environment
Overview
16
16
years of professional experience
Work History
Velveteer
Delta Air Lines Inc.
01.2024 - Current
- Provides leadership, motivation, and enthusiasm to ensure synergy at each Velvet event
- Strong communicator who is detail oriented, highly organized and dependable
- Proven ability to learn quickly and work effectively in a fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Interacts and works with all levels of the organization
Customer Experience Specialist
Delta Air Lines Inc.
08.2019 - Current
- Addresses customer inquiries and concerns by providing solutions and alternatives
- Maintains a high level of knowledge of company products and services
- De-escalates problematic customer concerns, maintaining calm, friendly demeanor
- Earned reputation for being a consistent top performer with goal exceeding metrics
Real Estate Sales Associate
Berkshire Hathaway Home Services
04.2012 - 03.2024
- Developed, enhanced and leveraged knowledge of local economy and real estate market, including acquiring timely, accurate information about listed properties and market trends
- Negotiated favorable contract terms on behalf of clients
- Organized, managed, delivered and reported on real estate transaction activities
- Maintained strong client relationships by providing excellent customer service
Casino Dealer
Seminole Hard Rock Casino
10.2008 - 07.2011
- Lead a number of table games, including blackjack, craps, roulette and others while assisting customers with game-related needs
- Distributed cards, dice, chips and other equipment to patrons according to the table game and monitor returned equipment for any tampering
- Provided information about the rules of the game and observed players for appropriate activity while at the table
- Interacted with floor supervisors to share concerns and information as well as any misconduct or suspicious behavior during the course of game play
- Provided a welcoming atmosphere for players.
Education
Advertising/ Mass Communication
Illinois State University
Normal, IL05.1993
Skills
- Time Management
- Problem Solving
- Organization
- Verbal Communication
- Written Communication
- Excellent customer service skills
- Ability to learn new things rapidly and adapt to new environments
- Enthusiastic
- Ability to remain calm in high pressure situations
- Safety & Security
- Administrative Experience
- Customer Handling
- Client Relationships
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- First AID/CPR Experience
- Emergency Preparedness & Management
Timeline
Velveteer
Delta Air Lines Inc.
01.2024 - Current
Customer Experience Specialist
Delta Air Lines Inc.
08.2019 - Current
Real Estate Sales Associate
Berkshire Hathaway Home Services
04.2012 - 03.2024
Casino Dealer
Seminole Hard Rock Casino
10.2008 - 07.2011
Advertising/ Mass Communication
Illinois State University
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