Stacy Floor Schilling
North Manchester,IN
Summary
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Lutheran Kosciusko Hospital
06.2020 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Customer Service Representative
Thorne Insurance Agency
06.2014 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Owner/Chief Executive Officer
Sweet B's, LLC
04.2013 - 07.2014
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Paraprofessional
Manchester Community Schools
03.2011 - 05.2013
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Utility Clerk , Collections Clerk
Town Of North Manchester
02.2001 - 12.2009
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Streamlined billing processes for increased accuracy and timely payments from customers.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Reduced service disruption incidents by proactively identifying potential issues and coordinating maintenance efforts.
Education
Associate of Science - Secretarial Studies And Office Administration
International Business College - Fort Wayne
Fort Wayne, IN12.1993
Skills
- Multitasking and Organization
- Pre-Admission Requests
- HIPAA Compliance
- Appointment Scheduling
Certification
- PFS PCI Compliance Training - completed 02/24
- EMTALA, Annual Training for CHS - completed 02/24
- PCI Compliance Credit Card Device Security - completed 02/24
Additional Information
Dynamic and creative professional with a successful career in customer service, organization, public relations, project and volunteer management. My varied experience comes from acting as a team captain for three years for Relay for Life, Committee Chair for After Prom, multiple catering positions, as well as wedding planning. I am a member of Tri Kappa and have served on different committees, giving me extensive experiences as a volunteer. My involvement in our community has provided me with an abundance of contacts and resources.
Timeline
Patient Access Representative
Lutheran Kosciusko Hospital
06.2020 - Current
Customer Service Representative
Thorne Insurance Agency
06.2014 - 01.2020
Owner/Chief Executive Officer
Sweet B's, LLC
04.2013 - 07.2014
Paraprofessional
Manchester Community Schools
03.2011 - 05.2013
Utility Clerk , Collections Clerk
Town Of North Manchester
02.2001 - 12.2009
Associate of Science - Secretarial Studies And Office Administration
International Business College - Fort Wayne
- PFS PCI Compliance Training - completed 02/24
- EMTALA, Annual Training for CHS - completed 02/24
- PCI Compliance Credit Card Device Security - completed 02/24
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