Stacy Frost

• Used FAMIS and Tableau to monitor flow of projects and direct scheduled work orders for my department.
• Received, reviewed, and approved service requests to ensure proper routing within PMCS.
• Managed production control activities to cross-train employees and increase productivity of my team while covering two vacancies within Project Management.
• Communicated status of job orders to customers and stake holders on a regular basis.
• Scheduled training sessions for new employees to help acclimate each to job roles.
• Supervised team of employees in production control, coordinating tasks and daily job activities, monitored progress and provided evaluations of job duties.
• Identified and implemented new methods to improve production speed without compromising quality.
• Monitored overall production performance to meet customer requirements and timelines.
• Worked collaboratively with architects, engineers, construction inspectors, and project managers to ensure proper assignments and provide status updates of projects.
• Interacted with peers, upper management and other stakeholders effectively using active listening and well-developed communication skills in both weekly and monthly meetings.
• Standardized production procedures, job roles and quality assurance guidelines.
• Provided comprehensive administrative oversight of the Open Order Labor program for Construction Services.
• Partnered with other work units in support of major university events. Provided coverage during events as well as multiple appreciation meals for staff members.
• Extensive experience regarding construction coordination, building repairs, planning events, coordination of multiple work units and data entry.
• Strong sense of urgency and efficiency when presented with deadlines.
• Able to communicate effectively and have built strong campus connections.

• I am the first point of contact for both employees and visitors to the Construction Services office. This responsibility includes providing pertinent information regarding our organization, tracking and managing multiple concurrent project and work order updates, answering a variety of questions, scheduling meetings, maintaining various files, and

offering assistance as needed with a wide array of daily tasks.

• Recently, I have become responsible for the review and assignment of service requests for construction and

renovation projects.

• I provide support for CS Project Managers with Capital Projects. This includes interacting with shop personnel, corresponding with clients as well as our Financial Department, providing status updates during scheduling meetings, monitoring schedule integrity on Tableau, verifying funding in Define, providing updates to clients, and assisting

throughout the lifecycle of the project.

• I possess a working knowledge of construction procedures and sequencing of trade tasks.

• I am solely responsible for creating job orders and verifying pay applications for each of our five Open Order Labor

Contractors. I work closely with each of these companies to verify project estimates, monitor labor and material costs, verifying current rates, and submitting pay applications in a timely manner through BFS.

• I process campus wide Outage Requests as well as Shop Support Requests submitted by university personnel. At

times, this can lead to a change in priorities, and it is my duty to communicate this information quickly and effectively to all stakeholders.

• Attend and contribute to weekly departmental meetings including scheduling of new work (both projects and direct-customer service.

• Create work orders and notify PMCS and Facility Operations shops with pertinent information using FAMIS and multiple work unit shared email accounts. This required heavy data input and monitoring of work progress.

• Create event work orders for both UT Main Campus and PRC while coordinating work and availability of many different

shops. This required the use of multiple work unit Outlook calendars, familiarity with space requirements, and limited inventory.

• Responsible for coordinating estimates and amendments to event requests and relaying information to clients and

various work units in a timely manner.

• Utilized DEFINE to verify signature authority for the use of department account numbers.

• Assisted Facilities Service Center Manager in creating SOP's for Maintenance, Service and Event Requests.

• Represented our work unit in meetings with clients and other work groups.

• Responsible for training new employees.

• Assisted in the development and utilization of RightNow Knowledge Base Software for the specific needs of our work unit.

• Answer multi line phone for all service and maintenance calls for the entire UT Campus and PRC using professional telephone etiquette to deliver exceptional customer service.
• Create work orders and notify PMCS and Facility Operations shops with pertinent information using FAMIS and multiple work unit shared email accounts.
• Create event work orders for both UT Main Campus and PRC while coordinating work and availability of many different shops. This requires the use of multiple work unit Outlook calendars, familiarity with space requirements, and limited inventory.
• Responsible for coordinating estimates and amendments to event requests and relaying information to clients and various work units in a timely manner.
• Utilized DEFINE to verify signature authority for the use of department account numbers.
• Assisted Facilities Service Center Manager in creating SOP’s for Maintenance, Service and Event Requests.
• Represented our work unit in meetings with clients and other work groups.
• Responsible for training new employees.
• Assisted in the development and utilization of RightNow Knowledge Base Software for the specific needs of our work unit.

• First person of contact for vendors and customers.

• Worked directly with UT building contacts to resolve maintenance needs.

• Delegated work to shop employees and acts as a contact between building contacts and PMCS.

• Daily use of Microsoft Office Software including Word, Excel, and Outlook, and PowerPoint.

• Sent email notification to building contacts regarding scheduled outages and maintenance issues.

• Maintained FAMIS workbench for Zone 4 Maintenance Shop.

• Created, monitored, and closed work orders using FAMIS software.

• Responsible for dispatching employees to job sites and verifying that work orders are completed in an efficient and

timely manner.

• Created work orders for maintenance and custodial needs for other shops in Facilities Services.

• Scheduled and monitored Preventative Maintenance Work Orders for UT main campus.

• Acted as a contact with UTPD to report alarm issues in buildings and resolve related issues.

• Purchased office supplies and reconciled Pro Card and Office Depot accounts.

• Maintained online attendance and meeting calendars for entire shop.

• Entered and monitored daily labor sheets for entire shop.

• Provided room availability to shop workers.

• Prepared interview packets and matrices for new employees.

• Primarily responsible for the implementation of all ads, pricing, and file maintenance at store level.

• Performed hourly inspections of building cleanliness and safety concerns.

• Responsible for notifying management for building repairs and maintenance issues.

• Assigned all custodial related work to designated employees within the building.

• Trained and supervised all other area Scan Coordinators.

• Coordinated the grocery vendors.

• Implemented company and division operating and merchandising policies and practices.

• Presented efficiency reports at weekly sales meetings and new training procedures.

• Maintained pricing accuracy of ad merchandise for all Austin area stores.

• Responsible for the verification and accuracy of all store pricing.

• Selected by Division Leadership to assist in new store openings and remodels.

• Responsible for providing essential customer service while scheduling and supervising Courtesy Clerks and Cashiers.

• Maintained returned check file and verification of store deposits.

• Responsible for answering multi-line phones and for processing payment of merchandise.