Results-oriented senior level professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability. Expertise in project management and client relations, with reliable and flexible approach to dynamic work environments. Expertise in digital health platforms, start ups and behavioral healthcare.
Work History
Independent Contractor/Licensed Therapist
MDLIVE, Inc
08.2018 - Current
Provide individual, family and couples therapy sessions to patients suffering from mental health issues.
Improve patient outcomes by implementing evidence-based therapeutic techniques and interventions.
Maintain detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Chief Operating Officer/Executive Clinical Dir
Hygea HealthCare
10.2021 - 09.2024
Guided teams through periods of significant change and growth by providing clear communication and decisive leadership during ramp up and rapid upscaling.
Championed the adoption of new technology solutions to improve clinical outcomes.
Led continuous improvement initiatives, fostering a culture of innovation within the organization.
Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
Chief Clinical/Administrative Officer
Summit Community Health
07.2019 - 08.2022
Worked with venture capitalists to create programming and to identify viable real estate options for behavioral health start ups.
Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
Launched services for IOP, OP and Residential Care.
Senior Director of Clinical Connect Programs
Carefirst Blue Cross Blue Shield
03.2018 - 07.2019
Directed design and execution of digital health transformation initiatives to drive performance, profit optimization and growth opportunities.
Provided leadership and oversight for all day-to-day operations of behavioral health and clinical programs, including substance use disorder, diabetes management, genetic testing, expert consultation and telehealth strategies.
Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
Division Director
Broward Addiction Recovery Center
05.2017 - 03.2018
Established and managed a budget of $13.5 million and provide direction to 165 employees within the division.
Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
Developed strategic plans to address market shifts and capitalize on new business opportunities.
Delivered consistent financial results through disciplined budgeting practices combined with rigorous expense tracking.
Treatment Center Director
Medmark Treatment Centers
12.2014 - 04.2017
Led daily operations and streamlined processes for increased efficiency and effectiveness for 900+ weekly patients.
Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
Enhanced center performance by implementing strategic plans and monitoring progress towards goals.
Chief Executive Officer, Interim
People’s Community Health Centers, Inc.
02.2014 - 06.2014
Collaborated with stakeholders on long-term strategic planning efforts aimed at future growth or diversification opportunities.
Increased company revenue by implementing strategic business plans and fostering key partnerships.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Streamlined operations with process improvements, resulting in cost savings and efficiency gains.
Chief Operations Officer
People’s Community Health Centers, Inc.
08.2010 - 02.2014
Established strong partnerships with external stakeholders to enhance corporate reputation.
Supported business growth through strategic planning and process development.
Streamlined operations by implementing process improvements and optimizing resource allocation.
Revamped quality assurance protocols, ensuring consistent delivery of exceptional products.
Spearheaded design and implementation of security access control systems for various clients.
Reduced overhead costs with strategic budget management and cost-cutting initiatives.
Clinical Team Leader, Intensive Case Management
Cigna Behavioral Health
06.2006 - 08.2010
Managed the daily oversight of a multi-disciplinary call center clinical team focused on intensive case management for behavioral health, both on site and virtually (team members located in Eden Prairie, MN; Glendale, CA; and Lutherville, MD)
Developed and implemented a telephonic case management program for specialty diagnoses of eating disorders and autism and participated in the development of specialized benefit structures for autism services
Established whiteboard metrics for individual and team accountability, including call quality, length, speed of answer and misdirected calls
Participated in Six Sigma projects on improving outreach to customers, as well as improving call process and handling
Provided clinical evaluation of new state laws and federal mandates regarding HIPAA and URAC
Education
Master of Arts - Counseling Psychology
Towson University
Baltimore, MD
Bachelor of Science - Psychology
Towson University
Baltimore, MD
MBA - Healthcare
University of Baltimore
Baltimore, MD
Skills
Operational Efficiency Management
Multidisciplinary Team Engagement
Strategic Development
Regulatory Compliance Oversight
Human Resources Leadership
Healthcare Quality Optimization
Workforce Evaluation Skills
Financial Oversight
Strategic Direction and Leadership
Risk Analysis Expertise
HEDIS
HRSA, 340B
Timeline
Chief Operating Officer/Executive Clinical Dir
Hygea HealthCare
10.2021 - 09.2024
Chief Clinical/Administrative Officer
Summit Community Health
07.2019 - 08.2022
Independent Contractor/Licensed Therapist
MDLIVE, Inc
08.2018 - Current
Senior Director of Clinical Connect Programs
Carefirst Blue Cross Blue Shield
03.2018 - 07.2019
Division Director
Broward Addiction Recovery Center
05.2017 - 03.2018
Treatment Center Director
Medmark Treatment Centers
12.2014 - 04.2017
Chief Executive Officer, Interim
People’s Community Health Centers, Inc.
02.2014 - 06.2014
Chief Operations Officer
People’s Community Health Centers, Inc.
08.2010 - 02.2014
Clinical Team Leader, Intensive Case Management
Cigna Behavioral Health
06.2006 - 08.2010
Master of Arts - Counseling Psychology
Towson University
Bachelor of Science - Psychology
Towson University
MBA - Healthcare
University of Baltimore
Certification
CPR/AED Certification
Licensed Professional Counselor (LPC) - National Board for Certified Counselors.
Licensed Alcohol and Drug counselor/therapist – Maryland
Licensed Clinical Professional Counselor (LCPC) – Maryland
Licensed Professional Counselor (LPC) – Delaware
Licensed Professional Counselor (LPC) – Washington State
Master Addictions Counselor (MAC) – National Board for Certified Counselors.
Work Preference
Work Type
Full Time
Work Location
HybridRemote
Volunteer Work
Boys Soccer Coordinator, Perry Hall White Marsh Rec Council (2022-present)
Board Member, Baltimore Union Soccer (2024-present)
Accomplishments
Supervised teams of up to 130 staff members at multi-site locations.
Achieved [Result] through effectively helping with [Task].
Named to the Governor's Continuity of Care Subcommitte.
Devised effective policies and protocols resulting in 98% compliance with audit requirements.
Achieved record cost savings by introducing order.co for streamlining supply orders.
Developed new marketing strategy which increased patient base by 23%.
Reduced department expenditures by 15% over a one-year period.
Created a call out process and dedicated weather line to improve customer service and reduce "are you open" calls by patients and staff.
Established a federally-recognized best practice for a remote morning huddle across all locations and services to address staffing and issues of the day.
Reduced annual employee training costs by more than 50% by implementing new company policies and creating in-house CEUs for clinical staff.
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