Summary
Work History
Education
Skills
Timeline
Certification
Work Preference
Volunteer Work
Accomplishments
Generic

Stacy Fruhling MBA, LCPC

Baltimore,MD

Summary

Results-oriented senior level professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability. Expertise in project management and client relations, with reliable and flexible approach to dynamic work environments. Expertise in digital health platforms, start ups and behavioral healthcare.

Work History

Independent Contractor/Licensed Therapist

MDLIVE, Inc
08.2018 - Current
  • Provide individual, family and couples therapy sessions to patients suffering from mental health issues.
  • Improve patient outcomes by implementing evidence-based therapeutic techniques and interventions.
  • Maintain detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.

Chief Operating Officer/Executive Clinical Dir

Hygea HealthCare
10.2021 - 09.2024
  • Guided teams through periods of significant change and growth by providing clear communication and decisive leadership during ramp up and rapid upscaling.
  • Championed the adoption of new technology solutions to improve clinical outcomes.
  • Led continuous improvement initiatives, fostering a culture of innovation within the organization.
  • Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
  • Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.

Chief Clinical/Administrative Officer

Summit Community Health
07.2019 - 08.2022
  • Worked with venture capitalists to create programming and to identify viable real estate options for behavioral health start ups.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
  • Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
  • Launched services for IOP, OP and Residential Care.

Senior Director of Clinical Connect Programs

Carefirst Blue Cross Blue Shield
03.2018 - 07.2019
  • Directed design and execution of digital health transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Provided leadership and oversight for all day-to-day operations of behavioral health and clinical programs, including substance use disorder, diabetes management, genetic testing, expert consultation and telehealth strategies.
  • Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
  • Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.

Division Director

Broward Addiction Recovery Center
05.2017 - 03.2018
  • Established and managed a budget of $13.5 million and provide direction to 165 employees within the division.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
  • Developed strategic plans to address market shifts and capitalize on new business opportunities.
  • Delivered consistent financial results through disciplined budgeting practices combined with rigorous expense tracking.

Treatment Center Director

Medmark Treatment Centers
12.2014 - 04.2017
  • Led daily operations and streamlined processes for increased efficiency and effectiveness for 900+ weekly patients.
  • Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
  • Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Enhanced center performance by implementing strategic plans and monitoring progress towards goals.

Chief Executive Officer, Interim

People’s Community Health Centers, Inc.
02.2014 - 06.2014
  • Collaborated with stakeholders on long-term strategic planning efforts aimed at future growth or diversification opportunities.
  • Increased company revenue by implementing strategic business plans and fostering key partnerships.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Streamlined operations with process improvements, resulting in cost savings and efficiency gains.

Chief Operations Officer

People’s Community Health Centers, Inc.
08.2010 - 02.2014
  • Established strong partnerships with external stakeholders to enhance corporate reputation.
  • Supported business growth through strategic planning and process development.
  • Streamlined operations by implementing process improvements and optimizing resource allocation.
  • Revamped quality assurance protocols, ensuring consistent delivery of exceptional products.
  • Spearheaded design and implementation of security access control systems for various clients.
  • Reduced overhead costs with strategic budget management and cost-cutting initiatives.

Clinical Team Leader, Intensive Case Management

Cigna Behavioral Health
06.2006 - 08.2010
  • Managed the daily oversight of a multi-disciplinary call center clinical team focused on intensive case management for behavioral health, both on site and virtually (team members located in Eden Prairie, MN; Glendale, CA; and Lutherville, MD)
  • Developed and implemented a telephonic case management program for specialty diagnoses of eating disorders and autism and participated in the development of specialized benefit structures for autism services
  • Established whiteboard metrics for individual and team accountability, including call quality, length, speed of answer and misdirected calls
  • Participated in Six Sigma projects on improving outreach to customers, as well as improving call process and handling
  • Provided clinical evaluation of new state laws and federal mandates regarding HIPAA and URAC

Education

Master of Arts - Counseling Psychology

Towson University
Baltimore, MD

Bachelor of Science - Psychology

Towson University
Baltimore, MD

MBA - Healthcare

University of Baltimore
Baltimore, MD

Skills

  • Operational Efficiency Management
  • Multidisciplinary Team Engagement
  • Strategic Development
  • Regulatory Compliance Oversight
  • Human Resources Leadership
  • Healthcare Quality Optimization
  • Workforce Evaluation Skills
  • Financial Oversight
  • Strategic Direction and Leadership
  • Risk Analysis Expertise
  • HEDIS
  • HRSA, 340B

Timeline

Chief Operating Officer/Executive Clinical Dir

Hygea HealthCare
10.2021 - 09.2024

Chief Clinical/Administrative Officer

Summit Community Health
07.2019 - 08.2022

Independent Contractor/Licensed Therapist

MDLIVE, Inc
08.2018 - Current

Senior Director of Clinical Connect Programs

Carefirst Blue Cross Blue Shield
03.2018 - 07.2019

Division Director

Broward Addiction Recovery Center
05.2017 - 03.2018

Treatment Center Director

Medmark Treatment Centers
12.2014 - 04.2017

Chief Executive Officer, Interim

People’s Community Health Centers, Inc.
02.2014 - 06.2014

Chief Operations Officer

People’s Community Health Centers, Inc.
08.2010 - 02.2014

Clinical Team Leader, Intensive Case Management

Cigna Behavioral Health
06.2006 - 08.2010

Master of Arts - Counseling Psychology

Towson University

Bachelor of Science - Psychology

Towson University

MBA - Healthcare

University of Baltimore

Certification

  • CPR/AED Certification
  • Licensed Professional Counselor (LPC) - National Board for Certified Counselors.
  • Licensed Alcohol and Drug counselor/therapist – Maryland
  • Licensed Clinical Professional Counselor (LCPC) – Maryland
  • Licensed Professional Counselor (LPC) – Delaware
  • Licensed Professional Counselor (LPC) – Washington State
  • Master Addictions Counselor (MAC) – National Board for Certified Counselors.

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Volunteer Work

Boys Soccer Coordinator, Perry Hall White Marsh Rec Council (2022-present)

Board Member, Baltimore Union Soccer (2024-present)

Accomplishments

  • Supervised teams of up to 130 staff members at multi-site locations.
  • Achieved [Result] through effectively helping with [Task].
  • Named to the Governor's Continuity of Care Subcommitte.
  • Devised effective policies and protocols resulting in 98% compliance with audit requirements.
  • Achieved record cost savings by introducing order.co for streamlining supply orders.
  • Developed new marketing strategy which increased patient base by 23%.
  • Reduced department expenditures by 15% over a one-year period.
  • Created a call out process and dedicated weather line to improve customer service and reduce "are you open" calls by patients and staff.
  • Established a federally-recognized best practice for a remote morning huddle across all locations and services to address staffing and issues of the day.
  • Reduced annual employee training costs by more than 50% by implementing new company policies and creating in-house CEUs for clinical staff.
Stacy Fruhling MBA, LCPC