Processed customer transactions, including returns, layaways, and exchanges.
Maintained cleanliness and organization of front end area.
Organized and managed layaway distribution effectively.
Conducted opening and closing procedures for cash registers.
Provided change support to fellow cashiers.
Price Integrity
2 Months
BRISTOL FARMS | 02.2018 - 04.2018
Sorted tags according to aisle organization.
Supported manager in updating sticker prices.
Front End
4 Years 4 Months
BRISTOL FARMS | 04.2018 - 08.2022
Assisted customers with grocery bagging as needed.
Operated cash register when required.
Performed accurate counts of registers and safes for financial reporting.
Coffee Juice Bar Department Manager
3 Years 11 Months
Bristol Farms | 08.2022 - Current
Led daily operations to ensure optimal inventory management and product
Streamlined departmental workflows, improving efficiency in service delivery and customer satisfaction.
Coordinated with vendors to negotiate contracts and optimize supply chain processes.
Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
Oversaw scheduling and labor management, ensuring adequate staffing during peak business hours.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Front End Lead
8 Years 5 Months
BRISTOL FARMS | 02.2018 - Current
Responsible for managing and scheduling of front end cashiers.
Responsible for cash management and balancing of drawers
Responsible for opening and closing of store.
Responsible for ensuring proper guest satisfaction and guest experience
Cashier (part time)
3 Years 8 Months
CVS | 08.2014 - 04.2018
Processed refunds and exchanges efficiently, applying coupon discounts as needed.
Assisted with supply ordering to maintain inventory levels.
Maintained a clean and organized front-end appearance for optimal customer experience.
Restocked shelves regularly to ensure product availability.
Updated shelf pricing to reflect current promotions and changes.
Managed pricing for photo orders accurately and promptly.
Amazon
2 Months
BRISTOL FARMS | 12.2017 - 02.2018
Responsible for shopping, packaging and labeling orders
Responsible for ringing up orders
Responsible for tracking orders
Responsible for assisting manager with daily line schedules
Customer Service
7 Years 2 Months
BURLINGTON COAT FACTORY | 03.2008 - 05.2015
Assisted customers with returns, layaways, and exchanges.
Maintained a clean and organized front-end area.
Organized and managed layaway distribution.
Opened and closed cash registers efficiently.
Distributed change to fellow cashiers.
Education
Massage Therapist - Massage Therapy
Brymann Collage | Los Angeles, CA | 11.2002
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Dependable and responsible
Multitasking
Excellent communication
Critical thinking
Organizational skills
Calm under pressure
Active listening
Problem resolution
Certification
Bryman College – Certified Massage Therapist
Bristol Farms Cashier Training
Very interested in the Retail Management Certification