Stacy Gillis
Hahira,Georgia
Summary
Dynamic Senior Advanced Client Technical Support Representative at Jack Henry & Associates, recognized for delivering functional solutions that drove significant cost savings. Expert in troubleshooting and issue resolution, with a strong focus on client support and cross-functional collaboration. Proven ability to mentor teams and enhance training programs, ensuring high-quality service delivery.
Overview
17
17
years of professional experience
Work History
Senior Advanced Client Technical Support Represent
Jack Henry & Associates
Hahira, GA
03.2008 - 04.2025
- Developed functional solutions, resulting in significant cost savings.
- Collaborated with cross-functional teams to achieve organizational goals.
- Provided exceptional client support through phone, email, chat, and ticket systems.
- Performed advanced research and troubleshooting across multiple financial institutions and merchant software platforms to quickly resolve issues.
- Mentored junior team members and managed employee relationships.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability.
- Designed and developed training materials for new employees in the organization.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Education
Associate of Arts - Abnormal Behavioral Psychology
St. John's River Community College
Orange Park, FL02-2008
Certificate - Surgical Technology
Valdosta Technical School
Valdosta, GA06-1998
Skills
- Client support and remote technical assistance
- Troubleshooting and issue resolution
- Software testing and quality assurance
- Project management and process improvement
- Training development and team collaboration
- Cross-functional teamwork and collaboration
- Data privacy compliance
- Application installation and configuration
- Call center operations management
- Customer relationship management
- Attention to detail and multitasking
- Data analysis and critical thinking
- Technical documentation and troubleshooting
References
References available upon request.
Timeline
Senior Advanced Client Technical Support Represent
Jack Henry & Associates
03.2008 - 04.2025
Associate of Arts - Abnormal Behavioral Psychology
St. John's River Community College
Certificate - Surgical Technology
Valdosta Technical School