Stacy Glass
Livingston
Summary
Dedicated professional with expertise in customer service, data entry, and technical support. Proven ability to manage communication effectively and resolve escalated issues, ensuring client satisfaction and retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Accountant/Clerk
Country Boy Auction House
Livingston,TX
06.2025 - Current
- Assisted in the preparation of monthly financial reports, ensuring accuracy and compliance.
- Reconciled bank statements with internal records, identifying discrepancies for resolution.
- Maintained organized records of accounts payable and receivable, improving retrieval efficiency.
- Processed financial transactions using QuickBooks and other accounting software.
- Managed escalated complaints with empathy and professionalism, ensuring timely resolution and retention of customers.
Dispatcher
Country Boy Towing & Recovery
Livingston, TX
11.2021 - Current
- Managed communication between drivers, clients, and emergency services for efficient service delivery.
- Coordinated dispatch operations to ensure timely response for towing requests.
- Implemented routing strategies to optimize travel times and reduce operational delays.
- Trained new dispatch staff on protocols, software usage, and emergency response procedures.
- Monitored multiple communication channels, facilitating rapid information exchange during high-pressure situations.
- Coordinated emergency response efforts, ensuring timely dispatch to critical incidents.
Insurance Sales Agent
Kaiser Permanente
Moscow, TX
06.2025 - 07.2026
- Educated clients on policy options, coverage details, and benefits effectively.
- Developed tailored insurance solutions to meet client needs and preferences.
- Assisted in processing applications and ensuring compliance with industry regulations.
- Conducted thorough market research to identify potential sales opportunities.
- Built strong relationships with clients through consistent follow-up and exceptional service.
- Collaborated with team members to enhance sales strategies and improve performance metrics.
- Participated in training sessions to improve product knowledge and sales techniques continuously.
CNA
Corrigan Ltc Nursing & Rehabilitation Center
Corrigan, TX
11.2022 - 07.2023
- Delivered compassionate care to residents, ensuring comfort and dignity throughout daily activities.
- Monitored vital signs and reported changes to medical team, promoting timely interventions.
- Assisted nursing staff with patient assessments and documentation, enhancing care coordination.
- Trained new CNAs on best practices for resident care and facility protocols, fostering team development.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Livingston High School
Livingston, TXSkills
- Data entry
- Customer service
- Customer assistance
- Technical support
- Client support
- Critical thinking
- Active listening
- Resilience under pressure
- Work independently
- Excellent grammar
- Fast learner
- Call control
Certification
- Health Insurance License - 1 year
Timeline
Accountant/Clerk
Country Boy Auction House
06.2025 - Current
Insurance Sales Agent
Kaiser Permanente
06.2025 - 07.2026
CNA
Corrigan Ltc Nursing & Rehabilitation Center
11.2022 - 07.2023
Dispatcher
Country Boy Towing & Recovery
11.2021 - Current
High School Diploma -
Livingston High School