Stacy Green
Baltimore,Maryland
Summary
To obtain a position that will enable me to use my strong organizational skills, customer service skills, and ability to work well with people. I am proficient in all Microsoft Office applications as well as Outlook and Lotus Notes.
Overview
31
31
years of professional experience
Work History
CSR Baltimore TSC
Social Security Administration
12.2021 - Current
- Answer call from customers
- Assist callers with applying for benefits and SSC
- Assist callers with making appointments
- Process verification letters and 1099 documents
- Answer questions about Medicare
- Assist callers with SSI, Auxiliary benefits, Survivor benefits, Retirement benefits
- Screen and educate callers on what benefits they qualify for
- Assist callers with maneuvering the SSA website
Supervisor
Motor Vehicle Administration
12.2010 - 12.2021
- Supervised customer agents
- Handled customer problems
- Trained customer agents on both vehicle and Driver's License Services
- Worked with both Legacy and web-based systems
- Counseled customer agents on work performance
- Processed all transactions
- Reconciled customer agent's banks at the close of business
- Helped with the transition from Legacy to a web-based system
- Did schedule for the customer agents
- Helped prepared the branches for audits
- Prepared audits on individual transactions daily
- Processed audits for each station
- Conducted PII random audits on stations
Correctional Officer
Department of Public Safety and Correctional Services
12.2010 - 05.2014
- Supervision, custody, treatment, and training of inmates confined in a correctional facility
- Builds and maintains rapport with inmates
- Monitors inmates, watching closely for unusual behavior, improper conduct or signs of conflict
- Conducts security checks of locks, doors, bars and windows
- Writes narrative reports describing events that have happened, such as confidential reports, incident reports, disciplinary reports, special observation reports
Customer Service Representative
Airtran Airways
04.2009 - 12.2010
- Ticket sales and changes
- Checking in passengers for travel
- Boarding the passengers on the plane
- Removing baggage from plane
Director of Membership and Program Development
Y of Central Maryland, Towson
02.2004 - 03.2009
- Responsible for tracking membership sales
- Responsible for putting together promotional events such as family fun night, sports trials for children to sell sports programs, and healthy kids day
- Responsible for a budget of $750,000 for my sales department
- Managed a payroll of $55,000
- Supervised 12-20 people
- Responsible for meeting and tracking sales quotas for membership, camp and programs through site visits, promotional mailings, taking flyers to schools and businesses
- Prospected to businesses for to create corporate memberships
- Promoted, trained and supervised a membership director and a membership coordinator
- Assisted with a grant program through Baltimore County's Local Management Board to manage an afterschool program in 4 middle schools
- Managed the financial aid for both preschool and camp
- Responsible for the billing for the childcare department
Maintenance Administrator
Verizon
11.1999 - 06.2003
- Interacted with IRATE customers
- Resolved the problems of the customers by contacting the proper departments
- Interacted with dispatch to make sure the technicians made customer contact and that the customer was satisfied with the technician's work
- Performed diagnostic tests on the customer's phone lines
- Issued trouble tickets if there was a problem with the line
- Updated a 10 year old copy of policy and procedures for my department to include new quotas, update hours of operation, and new procedures for handling customer complaints
- Provided excellent customer service to ensure customer satisfaction
- Received several customer service awards
- Learned to use Lotus Notes
Banquet Server
Sodexho Marriott
07.1999 - 11.1999
- Set up rooms for banquets, parties, and all other events
- Served the food and the customers throughout the event
- As lead server, determined the setup for each event and directed who would handle each section
Cosmetologist
The Right Look
10.1998 - 06.1999
- Responsible for total hair care, color, cutting, styling
- Kept a book for my clients which included what services they received and the dates as well as their appointments
- Managed my own books and paid my booth rent to the owner
Sales Associate
Toys R Us
06.1997 - 10.1997
- Assist customers with finding what they needed
- Worked on registers counting my drawer in and out each shift
- Stocked shelves and set up displays for the overall floor design
Banquet Server
Holiday Inn Executive Center
10.1996 - 05.1997
- Set up rooms for banquets, parties, and all other events
- Served the food and the customers throughout the event
- As lead server, determined the setup for each event and directed who would handle each section
Medical Assistant
Concentra Medical Center
05.1996 - 10.1996
- Company Overview: (Previously known as Maryland Industrial Medical Center)
- Assisted the patients with registration and insurance or workman's compensation paperwork
- Set up patient information in the computer
- Took the patients vitals and recorded them on the charts
- Collected blood for testing
- Processed drug screens for on the job injuries, new employment, and physicals
- Assisted the doctors with the physical exams by setting up the room based on the patient's needs, handing the doctors any instruments they may need, sitting in with female patients and male doctors
- Helped keep the rooms stocked
- Reviewed results of the tests as they came back from the labs, copied the results, put one copy in the chart and mailed the other one to the patient and/or employer
- Also, gave them to the doctors to review, make notes and sign off on
- (Previously known as Maryland Industrial Medical Center)
Customer Service Agent
Federal Express
11.1995 - 05.1996
- Handled incoming calls from customers
- Used our system to track their packages or schedule pick ups
- Assisted drivers with directions or getting in touch with the customers
- Called customers to advise if driver would be late or would not be able to come due to weather
Phlebotomist
Maryland Medical Metpath
11.1994 - 11.1995
- Responsible for specimen collection including blood and drug screens
- Processed paperwork to go along with specimen
- Packed specimens for pick up by the lab's driver
- Traveled from lab to lab to cover shifts
Medical Assistant
Maryland Industrial Medical Center
03.1994 - 11.1994
- Assisted the patients with registration and insurance or workman's compensation paperwork
- Set up patient information in the computer
- Took the patients vitals and recorded them on the charts
- Collected blood for testing
- Processed drug screens for on the job injuries, new employment, and physicals
- Assisted the doctors with the physical exams by setting up the room based on the patient's needs, handing the doctors any instruments they may need, sitting in with female patients and male doctors
- Helped keep the rooms stocked
- Reviewed results of the tests as they came back from the labs, copied the results, put one copy in the chart and mailed the other one to the patient and/or employer
- Also, gave them to the doctors to review, make notes and sign off on
Education
Cosmetology -
Dudley's Beauty School
10.1998
Medical Assisting -
The Medix School
02.1994
Baltimore Polytechnic Institute
06.1987
Skills
- CRM Software
- Complaint Handling
- Complaint resolution
- Scheduling
- Inbound and Outbound Calling
- Data Entry
- Spreadsheets
- Microsoft PowerPoint
- Microsoft Office Suite
- Critical Thinking
- Team Development
- Researching
- Microsoft Excel
- Problem Resolution
- Customer Service
- Typing 30 WPM
Timeline
CSR Baltimore TSC
Social Security Administration
12.2021 - Current
Supervisor
Motor Vehicle Administration
12.2010 - 12.2021
Correctional Officer
Department of Public Safety and Correctional Services
12.2010 - 05.2014
Customer Service Representative
Airtran Airways
04.2009 - 12.2010
Director of Membership and Program Development
Y of Central Maryland, Towson
02.2004 - 03.2009
Maintenance Administrator
Verizon
11.1999 - 06.2003
Banquet Server
Sodexho Marriott
07.1999 - 11.1999
Cosmetologist
The Right Look
10.1998 - 06.1999
Sales Associate
Toys R Us
06.1997 - 10.1997
Banquet Server
Holiday Inn Executive Center
10.1996 - 05.1997
Medical Assistant
Concentra Medical Center
05.1996 - 10.1996
Customer Service Agent
Federal Express
11.1995 - 05.1996
Phlebotomist
Maryland Medical Metpath
11.1994 - 11.1995
Medical Assistant
Maryland Industrial Medical Center
03.1994 - 11.1994
Cosmetology -
Dudley's Beauty School
Medical Assisting -
The Medix School
Baltimore Polytechnic Institute
Similar Profiles
Tiffany JanvierTiffany Janvier
Benefits Consultant at Social Security AdministrationBenefits Consultant at Social Security Administration
Noemi Rico-CutshawNoemi Rico-Cutshaw
Social Security Administration Representative at Social Security AdministrationSocial Security Administration Representative at Social Security Administration
Jessica VazquezJessica Vazquez
Claims Representative at Social Security AdministrationClaims Representative at Social Security Administration