Stacy Guthrie

Work History

Sodexo Food Service

Syracuse, NY

03.2021 - Current

Monitored 5 to 20 staff members at catering events and functions, providing in-depth instructions ahead of time.
Directed food delivery and presentation to maintain catering operations.
Executed scheduling, logistics and follow-ups with event staff.
Collaborated with food and beverage director to determine menu plans, seating arrangements and entertainment.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Oversaw food preparation, production and presentation according to quality standards.
Observed food safety and sanitation protocols to reduce germ spread.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Supervised team of 10 to 15 employees in dinning hall establishment, maintaining positive and productive atmosphere to enhance employee experience.

C.M. Properties/ Subway

Liverpool, NY

06.2012 - 03.2021

Trained and mentored associates to teach daily tasks and procedures.
Managed inventory tracking and physical inventory counts to minimize loss.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored employee performance and identified performance gaps for corrective action.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Established store tactics and strategies to achieve operational performance and sales goals.
Answered product questions with up-to-date knowledge of sales and promotions.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.