Stacy Hamer
Customer service
Southfield,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Compass Group
Romulus, MI
11.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Customer Service Representative
Proctor Loan Protector
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier
Family Foods Grocery Store
03.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
Security Officer/COVID-19 Temperature Screener
City Sheild
05.2020 - 10.2020
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored CCTV cameras and alarm systems for security breaches.
Bartender/Hostess
Red Lobster
09.2018 - 05.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
High School Diploma -
Roseville High School
Roseville, MI06.2008
Skills
- Data Entry
- Report Generation
- Information Security
- Data Collection
- Paperwork Processing
- Complaint Resolution
Certification
- OSHA 10 Training
Timeline
Wait Staff Member
Compass Group
11.2023 - Current
Cashier
Family Foods Grocery Store
03.2021 - 04.2022
Customer Service Representative
Proctor Loan Protector
02.2021 - Current
Security Officer/COVID-19 Temperature Screener
City Sheild
05.2020 - 10.2020
Bartender/Hostess
Red Lobster
09.2018 - 05.2020
High School Diploma -
Roseville High School
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