Stacy Hancock
Florence,MS
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in team motivation and customer service. Proven ability to resolve complaints effectively while managing inventory to reduce waste. Skilled in cash handling and employee training, fostering a high-performance environment that enhances customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Lead,Manger
McDonald's
Richland, MS.
05.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Sales Associate/Retail Merchandiser
Forever 21
Pearl, MS
09.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service\Cashier\Money Center,
Wal-Mart SuperCenter
Southaven,MS
02.2014 - 10.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Kosciusko High School
Kosciusko, MS 3909005-2003
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Cash handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaintsuiiuuuuuu
- Shift leadership
Certification
servsafe
- Licensed [Job Title] - [Timeframe]
Timeline
Sales Associate/Retail Merchandiser
Forever 21
09.2022 - 06.2023
Shift Lead,Manger
McDonald's
05.2021 - Current
Customer Service\Cashier\Money Center,
Wal-Mart SuperCenter
02.2014 - 10.2017
High School Diploma -
Kosciusko High School