Stacy Hedges
Jacksonville,FL
Summary
Experienced customer service and operations professional with 20+ years in fast paced retail and restaurant environments. Strong background in team leadership, customer satisfaction, and daily operations management. Known for reliability, organization, and delivering high-quality service under pressure.
Overview
22
22
years of professional experience
Work History
Personal Shopper
Walmart
Middleburg, FL
06.2025 - 12.2025
- Accurately fulfill customer orders by selecting items based on inventory systems
- Maintain high attention to detail to ensure order accuracy and product quality
- Assist customers in-store, providing friendly and efficient service
- Manage time effectively to meet order deadlines in a fast-paced environment
- Inspect products for quality and expiration dates before completion of orders
Culinary Manager
Red Lobster
Jacksonville, FL
11.2003 - 11.2024
- Cross-trained in both Front-of-House and Back-of-House Management Operations
- Managed daily restaurant operations, supporting General Manager across multiple areas
- Supervised, trained and developed team members to improve performance and service quality
- Streamlined kitchen operations, improving efficiency and reducing waste through innovative practices.
- Trained staff on food safety protocols, ensuring compliance with health regulations and industry standards.
- Assisted with scheduling, inventory and workflow efficiency
- Helped maintain a positive, team orientated work environment
- Contributed to the restaurant's reputation for excellence by consistently delivering high-quality dishes that delighted guests and earned rave reviews
- Oversaw daily kitchen operations, ensuring seamless coordination between front and back of house teams
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity and morale
Education
Some College (No Degree) - Health Sciences
Carolina College of Health Sciences
Charlotte, NCSkills
- Customer Service & Communication
- Team Leadership & Training
- Time Management & Organization
- Inventory & Order Accuracy
- Problem Solving
- Task Prioritization
- Food Safety Compliance
Timeline
Personal Shopper
Walmart
06.2025 - 12.2025
Culinary Manager
Red Lobster
11.2003 - 11.2024
Some College (No Degree) - Health Sciences
Carolina College of Health Sciences