Stacy Hernandez
Liverpool
Summary
Personable professional with background in social services, community relations, and investigations. Skilled in communication and interpersonal skills needed to build trust and foster positive relationships amongst my community. Highly self movitated to achieve results and complete tasks.
Overview
17
17
years of professional experience
Work History
Instacart Shopper
Instacart
Liverpool
11.2022 - Current
- Accepted and executed shopping trips for clients based on their needs.
- Communicated with customers as needed while shopping and in-person upon delivery to ensure satisfactory service was received.
- Collected requested items diligently checking dates and quality for customer satisfaction
- Sorted and bagged items with care and proficiency
- Delivered groceries to customers in a timely fashion
Owner
Sole Proprietorship - Stacy Hernandez
Liverpool
06.2016 - Current
- Oversaw daily general operations of the online store: including acquiring inventory, customer service, financials, marketing, and social media.
- Prepared and sent invoices for collection.
- Distributed orders to customers in a timely fashion by means of mail service or local pickup collection.
- Managed inventory levels by tracking sales data, forecasting customer demand, and ordering new merchandise as needed.
Welfare Fraud Investigator
Onondaga County DSS
Syracuse
11.2015 - 06.2017
- Conducted in-person field investigations with benefit recipients to determine continued eligibility of benefits.
- Analyzed data to locate any
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Reported findings to management and law enforcement agencies as needed.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
Clerk
United States Postal Service, USPS
Syracuse
05.2011 - 11.2015
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Insurance Investigator
Probe Services
Syracuse
06.2008 - 05.2011
- Conducted field and phone interviews/investigations with insured persons to determine continued elibility of benefits based on information received
- Performed covert surveillance operations of insured individuals to assess validity of claims, often times with video recording devices.
- Completed necessary forms related to insurance eligibility and reported findings of investigations in written reports to insurance companies
- Handled general office secretary operations : reviewing and editing reports of other field investigators, answering phones, taking messages, etc.
Education
Bachelor of Arts - Public Justice
SUNY College At Oswego
Oswego, NY05-2008
Skills
- Strong communication & interpersonal skills
- Self-Motivated to achieve results and goals
- Time management & Organization
- General knowledge of the DSS benefits system from previous employment
Timeline
Instacart Shopper
Instacart
11.2022 - Current
Owner
Sole Proprietorship - Stacy Hernandez
06.2016 - Current
Welfare Fraud Investigator
Onondaga County DSS
11.2015 - 06.2017
Clerk
United States Postal Service, USPS
05.2011 - 11.2015
Insurance Investigator
Probe Services
06.2008 - 05.2011
Bachelor of Arts - Public Justice
SUNY College At Oswego