Juan Miranda

Successfully maintained a customer satisfaction rating of 95% by ensuring timely deliveries and accurate order fulfillment. Proficient in using the Instacart app, managing inventory, and providing exceptional customer service to improve shopping experiences.

• Curated grocery orders based on customer preferences and dietary restrictions.
• Operated mobile app for efficient order management and communication with customers.
• Executed timely deliveries while adhering to safety and quality standards.
• Resolved customer inquiries, enhancing overall shopping experience through effective communication.

• Efficiently handle telephone inquiries from Oceania Cruises guests, including travel partners and direct guests.
• Provide superior customer service and product knowledge to all NCL Cruises guests.
• Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.
• Provide consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner.
• Assist and support other departments and fellow team members in reaching NCL service, productivity, quality, and revenue goals.
• Follow-up on available leads and ultimately close all potential sales opportunities.
• Help with projects as requested by the Call Center management team.
• Participate in organized and self-study training sessions, including weekly briefings, to continuously improve knowledge base and sales performance.
• Perform other job-related functions as assigned.
• Remote

• Perform cash handling duties including rolling coin ad balancing coin to prepare coin bags. Fulfill change orders, process revenue, complete deposits and ensure vaults are balanced. Prepare deposits Perform filing and general administrative tasks.

• Stock linen, China, silver and glassware for service ensuring that all are polished and in good condition
• Greet guests in a professional manner, serve beverage and food items while explaining the contents, and anticipate and service the guest's needs before requests are necessary
• Preparation of condiment and garnish items
• Assistance with guest service including retrieving food from the kitchen using a tray and safely transporting it to guest, as well as removal of items from the guest's table

• Perform ad hoc accounting activities in support of operations and Financial Director
• Banking and auditing the cash boxes (front desk, bar, restaurants, etc.), daily deposit to bank, and petty cash
• Organize and distribute paychecks as directed
• Attend parecom meetings and client billing review
• Performs storeroom/receiving activities as appropriate according to accepted procedures, verifies receipt of materials and supplies as specified on purchase order documents; places materials received into appropriate storage
• Ensures all hotel licenses/permits are renewed on a timely basis; tracks expiration dates and notifies management of deadlines
• Transmits copies of checks and daily check log to shared services for proper posting
• Brings cash and checks to local bank for daily deposit
• Assists in the preparation and distribution of reports generated by the department
• Establishes and maintains files and distribute information, mail to shared services
• Obtains data and information necessary to assist in responding to inquiries
• Answers incoming phone calls, directs calls to appropriate department as necessary
• Assist in the completion of special projects as assigned by the Finance Director
• Assists in the completion of computerized receiving reports and transmission of receiving documentation to appropriate parties (defined in procedures)
• Assists in the performance of monthly quarterly and annual inventories as appropriate
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs of the hotel
• Required to attend all training sessions and meetings
• Other duties as assigned

• Recruiting, training and supervising staff
• Agreeing and managing budgets
• Planning menus
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
• Promoting and marketing the business
• Overseeing stock levels
• Ordering supplies
• Handling customer enquiries and complaints
• Taking reservations
• Greeting and advising customers
• Problem solving
• Preparing and presenting staffing/sales reports
• Keeping statistical and financial records
• Assessing and improving profitability
• Setting targets
• Handling administration and paperwork
• Liaising with customers, employees, suppliers, licensing authorities and sales representatives
• Making improvements to the running of the business and developing the restaurant

• Apply daily AR and Non-AR cash application
• Conduct account research and analysis
• Prepare and maintain various reports
• Maintain an accurate aging report
• Verify that incoming payment transactions comply with financial policies and procedures
• Identify and execute the necessary process adjustments
• Send statement to outstanding customers
• Reconcile A/R to the G/L
• Interact with customers to resolve outstanding issues
• Assist in review all commission payments for appropriate documentation and approval prior to payment
• Review all invoices for appropriate documentation and approval prior to payment
• Sort and distribute incoming mail
• Prioritize invoices according to cash discount potential and payment terms
• Process check requests
• Assist in auditing and processing credit card bills
• Match invoices to checks, obtain all signatures for checks and distribute checks accordingly
• Respond to IA inquiries
• Reconcile vendor statements, research and correct discrepancies
• Assist in month end closing
• Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
• Assist with other projects as needed

• Evaluate and develop purchase proposals to ensure alignment with credit & sales policies
• Run third party credit applications, run third party credit report
• Process down payments on sale transactions
• Scan and upload documents/forms into proper filing location
• Upload and track contracts through the workflow log
• Run all required sales reports and end of day reports
• Maintain a clean and professional workplace and appearance
• Proficiently follows all contracts AOP with minimal to no errors
• Effectively completes the underwriting process in a timely manner
• Completes all money logs and forwards to contracts at end of day
• Package contracts and deposits for courier pick-up to San Marcos
• Produce equity sheets for existing owner tours (if applicable to site), check tax status
• Other duties as assigned

• Acceptance and close control of all incoming goods in respect of volume and quantity
• Enter all internal goods movements into the computer system daily
• Carry out monthly inventories with Controlling; ensure orderliness and cleanliness in her/his area of responsibility
• Responsible for acceptance and rough checks on all items entering the hotel by volume and quality
• Issue immediate complaints
• Ensure that all articles reach their place of destination immediately
• Ensure orderly acceptance and passing of events material and its return from the ramp
• Loan and empties return from the warehouse carried out independently
• Ensure tidiness and cleanliness in her/his area of responsibility

• Prepare timely and accurate reconciliations of assigned payroll general ledger accounts.
• Maintain appropriate third-party support for Payroll journal entries and general ledger reconciliations incompliance with accounting department standards.
• Identify, research and resolve variances each payroll submission.
• Assist with accounting guidance research related to Payroll.
• Perform the day-to-day processing of assigned accounts payable transactions to ensure that all procurements are processed and maintained in an effective, up to date and accurate manner.
• Prepare batches of invoices for data entry and payments to approved vendors.
• Reconcile processed work by verifying entries and comparing with Doc Link/ Epicor
• Prepare assigned journal entries in compliance with accounting department standards and deadlines
• Update job knowledge by participating in education and training opportunities

• Monitor compliance with hotel policies for house banks, daily banking of cash and foreign exchange policies and facilitate training of those associates who are unsure of correct procedure.
• Ensure all house floats are supported by current, fully completed and approved house bank contracts and recipient fully understands contract per hotel policy.
• Perform a surprise count along with finance representative for all house floats on a monthly basis and report any discrepancies to financial controller.
• Collect daily cashier envelopes from drop safe in presence of a witness each morning.
• Open and count contents of each envelope in presence of a witness and record cash totals on general cashier report. Ensure witness signature is obtained.
• Arrange for collection of daily takings by bank and ensure collection is performed each working day of the week.
• Verify that all shift and cashier closings for the PMS and POS systems have been completed and paperwork attached balances to shift closing reports.

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Audit and balance reports from the day shifts
• Schedule guest wakeup calls and reservations for the following day
• Verify that all EOD work has been performed by other departments
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
• Run EOD computer functions so they are complete by the end of the shift
• Prepare guest bills for next-day checkouts and process reservation cards
• Balance cash drawers and record receipts
• Facilitate the deposit of guest's valuables in hotel safe