Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isaiah Mitchell

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in the hospitality industry, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Instacart Shopper

Instacart
12.2022 - Current
  • Loaded and unloaded orders at customer's homes or locations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Door Dash Delivery Driver

DoorDash
06.2022 - 09.2022
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Successfully avoided time delivery delays by carefully planning best routes.

Lead Inventory Receiver

Foodirect
05.2020 - 09.2022
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Trained new incoming inventory receivers on warehouse policies and procedures.

Route Delivery Driver

Coast To Coast Seafood & Meats
12.2016 - 05.2020
  • Planned daily routes to determine most efficient way to distribute meat and seafood to restaurants.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Received, counted and inspected inventory for delivery.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Operated delivery vehicles safely and efficiently.
  • Maintained records of mileage, oil, gas and expenses for reimbursements.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Processed customer payments and kept accurate financial records.

Education

Criminal Justice - 60 Completed Credits

John Jay College of Criminal Justice of The City University of New York
New York, NY

High School Diploma -

Susan E Wagner High School
Staten Island, NY
06.2014

Skills

  • Sales Expertise
  • Inventory Management Systems
  • Payment Processing
  • Providing Feedback
  • Accounts Payable and Accounts Receivable
  • Purchase Orders
  • Monthly Inventory
  • Packing and Scanning
  • Customer Service
  • Route Deliveries
  • Task Management
  • Training and Development

Certification

  • Florida Licensed Class D Security Guard - October 2023 - Present
  • Florida Licensed Class G Security Guard - October 2023 - Present

Timeline

Instacart Shopper

Instacart
12.2022 - Current

Door Dash Delivery Driver

DoorDash
06.2022 - 09.2022

Lead Inventory Receiver

Foodirect
05.2020 - 09.2022

Route Delivery Driver

Coast To Coast Seafood & Meats
12.2016 - 05.2020

Criminal Justice - 60 Completed Credits

John Jay College of Criminal Justice of The City University of New York

High School Diploma -

Susan E Wagner High School

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Isaiah Mitchell