Stacy Holmes
Richmond,VA
Summary
Detail-oriented administrative professional with 10+ years of experience managing records, processing documentation, and supporting high-volume operations. Skilled in data entry, compliance, and handling confidential information, including HIPAA-regulated data. Known for strong organization, accuracy, and the ability to multitask in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Genworth
Remote
07.2025 - Current
- Manage approximately 10-15 inbound and outbound communications while maintaining accurate records.
- Review and process claims documentation in compliance with company policies and HIPAA regulations.
- Maintain and update customer records with a high level of accuracy.
- Escalate complex cases and prepare supporting documentation and reports.
- Process account updates and transactions efficiently using multiple tools and applications.
Client Services Representative II
Bank of America
Richmond, VA
12.2023 - 07.2025
- Manage 70-80 high-volume inbound communications in a fast-paced environment.
- Document client interactions and maintain detailed and accurate account records.
- Assist with fraud claims by gathering and organizing required documentation.
- Navigate multiple systems to update customer information and resolve issues.
- Ensure compliance with financial regulations and internal procedures.
Customer Service Technician
City of Richmond
Richmond, VA
03.2022 - 12.2023
- Process approximately 50 payments transactions and maintain accurate financial and account records.
- Balance daily transactions and prepare deposits.
- Issue permits and manage associated documentation.
- Perform administrative duties including filing, email communication, and mail processing.
- Maintain organized records for efficient retrieval and reporting.
Customer Success Specialist
Wells Fargo
Richmond, VA
05.2015 - 10.2021
- Maintain detailed customer records and process account updates.
- Handle claims and disputes while ensuring proper documentation.
- Navigate multiple systems to support customer needs efficiently.
- Support 70-80 high-volume operations with accuracy and organization.
Education
Associate Of Applied Science - Information Technology
Purdue University Global
Online04-2028
High School Diploma - Advanced 24 Credit
Highland Springs High School
Highland Springs, VA01-2005
Skills
- Data Entry & Record Management
- Document Processing
- Scheduling & Coordination
- Filing & Documentation
- Tech-savvy
- Microsoft Office
- Microsoft Access
- Outlook & Teams
- Computer Systems Knowledge
- Typing & Data Accuracy (60WPM)
- Customer Communication
- Conflict Resolution
- Problem Solving
- HIPAA & Confidential Data Handling
Timeline
Senior Customer Service Representative
Genworth
07.2025 - Current
Client Services Representative II
Bank of America
12.2023 - 07.2025
Customer Service Technician
City of Richmond
03.2022 - 12.2023
Customer Success Specialist
Wells Fargo
05.2015 - 10.2021
Associate Of Applied Science - Information Technology
Purdue University Global
High School Diploma - Advanced 24 Credit
Highland Springs High School