STACY HUGHES
Port St Joe,FL
Summary
Operations leader with a background in wealth management, client services, and financial account support. Directs daily workflows, supports advisor and client communications, maintains compliance records, and coordinates account updates, transfers, and reporting with accuracy.
Overview
24
24
years of professional experience
Work History
Director of Operations
Farnsley Wealth Management
Port St Joe, FL
04.2019 - 10.2026
- Directed daily operations for wealth management services and client support processes.
- Supported wealth management advisor with client account maintenance and daily service requests.
- Supervised support staff and prioritized tasks across departments.
- Coordinated client communications regarding paperwork status, appointments, and account questions.
- Maintained confidential client records within wealth management systems and filing procedures.
- Reviewed account documents for completeness before submission to custodians and internal teams.
- Processed new account paperwork, transfers, and beneficiary updates with accuracy.
- Coordinated asset transfers between institutions or custodians.
- Reviewed account paperwork for compliance, ensuring proper document retention procedures were followed to mitigate risk.
- Reviewed regulatory requirements for compliance purposes.
- Generated reports highlighting key metrics such as return on investment.
- Conducted research into various markets and industries.
- Researched investment options and presented recommendations to clients.
- Prepared monthly statements for clients on their investments.
- Participated in conference calls with clients and other advisors.
- Managed calendar scheduling, travel arrangements, and office coordination for advisory staff.
- Assisted in preparing tax returns related to wealth management activities.
- Interacted with clients via phone, email, or face-to-face meetings.
Medical Assistant
Mid-TN Therapeutic Clinic
Murfreesboro, TN
01.2012 - 04.2013
- Obtained patient medical histories and recorded vital signs, prepared patients for treatments, and clarified treatment procedures. Collected and processed laboratory specimens and conducted basic lab tests. Authorized drug refills and telephoned prescriptions to a pharmacy.
- Performed blood-draws, injections and various diagnostic procedures and ancillary tests (e.g., ultrasound guided trigger point injections, chemistry analysis, hematology, and urinalysis).
- Collaborated with MD and LPN in busy pain management practice to enhance patient care and streamline daily office operations.
- Maintained cleanliness and sanitation of facilities, exam rooms, and equipment to support safe and efficient patient care.
- Visited remote office twice weekly to support medical staff and ensure continuity of patient care.
Corporate AP Finance Analyst
Franke Inc
Smyrna, TN
01.2003 - 01.2009
- Analyzed accounts payable data
- Supported accounts receivable processes, ensuring timely collection and accurate record keeping.
- Processed vendor invoices daily, collaborating with purchasing and receiving departments to resolve discrepancies and maintain accurate vendor files for issue resolution. Reconciled monthly vendor statements and credits to ensure accurate financial reporting. Assisted customers with account information, faxing invoices, and PODs. Collections through various credit hold situations. Processed credit card payments, transactions and performed settlements.
Education
Medical Assistant (MA) - Nursing
Fortis College
Nashville, TN10-2011
Certificate - Certified in First Aid & CPR
NHC Health
Murfreesboro, TN01-2011
Certified Nursing Assistant - Nursing
NHC Health
Murfreesboro, TN01-1998
Skills
- Wealth management
- Client services
- Operations management
- Regulatory compliance
- Financial reporting
- Account management
- Account reconciliation
- Accounts payable & receivable
- Payment reconciliation
- Records management
- Insurance verification
- Multitasking and organization
Timeline
Director of Operations
Farnsley Wealth Management
04.2019 - 10.2026
Medical Assistant
Mid-TN Therapeutic Clinic
01.2012 - 04.2013
Corporate AP Finance Analyst
Franke Inc
01.2003 - 01.2009
Medical Assistant (MA) - Nursing
Fortis College
Certificate - Certified in First Aid & CPR
NHC Health
Certified Nursing Assistant - Nursing
NHC Health