STACY KILPATRICK
Reading,PA
Summary
Dedicated housekeeping professional with a strong background at The Logan Philadelphia, Curio Collection by Hilton. Proven expertise in deep cleaning and guest relations, enhancing satisfaction scores through meticulous attention to detail. Exceptional communicator and team player, adept at training staff and optimizing workflow for efficient operations.
Overview
2026
2026
years of professional experience
Work History
Housekeeper
The Logan Philadelphia, Curio Collection by Hilton
Philadelphia, PA
09.2023 - 04.2025
- Maintained cleanliness and hygiene in guest rooms and common areas.
- Utilized commercial cleaning equipment to ensure thorough sanitation.
- Restocked supplies and linens to meet guest needs promptly.
- Assisted with special requests to enhance guest satisfaction.
- Conducted regular inspections to uphold high cleanliness standards.
- Collaborated with team members to optimize workflow efficiency.
- Trained new staff on cleaning protocols and safety procedures.
- Reported maintenance issues promptly for timely resolution.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Housekeeping Supervisor
Holiday Inn Express Whitehaven
White Haven, PA
2017 - 2019
- Streamlined scheduling processes to enhance resource allocation efficiency.
- Facilitated seamless operations across departments to enhance overall efficiency.
- Oversaw recruitment and termination processes to align workforce with organizational goals.
Education
High School Diploma -
Choctawhatchee High School
Fort Walton Beach, FL2004
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Vacuuming and sweeping
Vacuuming
Cleaning bathrooms
Cleaning techniques
Bed making proficiency
Health and safety compliance
Kitchen cleaning
Residential cleaning
Hospitality background
Dusting furniture
Customer service-focused
Deep cleaning expertise
Folding clean laundry
Window cleaning
Customer-oriented
Physically strong
Sorting and washing laundry
Waste disposal
Complex Problem-solving
Restroom detailing
Guest relations
Chemical handling
Laundry management
Window washing
Exceptional communicator
Staff training
Carpet cleaning
Ceiling fan cleaning
Resident support
Pet care assistance
Tile and grout care
Pest control awareness
Product knowledge
Room preparation
Kitchen sanitizing
Bloodborne pathogens
Turndown service
Interior window washing
Linen replenishment
Closet detailing
Hardworking
Dusting
Sanitization techniques
Guest amenity replenishment
Towel replenishment
Safe cleaning with chemicals
English language fluency
Cleaning methods
Exceptional time management
Deep cleaning
Time management
Team support and collaboration
Professional and courteous
Timeline
Housekeeper
The Logan Philadelphia, Curio Collection by Hilton
09.2023 - 04.2025
Housekeeping Supervisor
Holiday Inn Express Whitehaven
2017 - 2019
High School Diploma -
Choctawhatchee High School