Stacy Kish
Mount Vernon,Texas
Summary
Seeking a position that offers professional growth opportunities and utilizes strong interpersonal skills, effective time management abilities, and problem-solving expertise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Business Analyst – Cards Software Delivery Team (Credit and Debit)
FirstBank, Lakewood, CO
05.2023 - 07.2024
- Focus on using an Agile framework to implement value on a predictable and repeatable cadence
- Assist in developing team processes to move from Kanban to Scrum to improve predictability of delivery to production using standup, sprints, and retrospectives
- Work with leadership to guide the team toward becoming a high performing team using metrics, dashboards, and velocity
- Working with business sponsors, and SMEs to prioritize work that delivers the highest value for the business
- Providing gap analysis of business process in preparation of implementing a new third-party debit card platform to replace the in-house developed solution
- Working with vendors on project plans, deliverables, MVP, and timeline
IT Business Analyst - Loan Origination Software Delivery Team
FirstBank, Lakewood, CO
04.2019 - 05.2023
- Provided gap analysis to provide ways to streamline business processes with a target of replacing consumer mortgages with a third-party application with Encompass and sunsetting our in-house built application
- Created as-is and to-be diagrams for process maps, training, and management review and approvals
- Gathered and documented requirements with business sponsors, developers, and other team members as needed
- Identified roadblocks and other dependencies as needed
- Managed projects from inception through completion, consistently delivering on-time and within budget constraints.
- Implemented security measures to safeguard sensitive information while maintaining compliance with regulatory requirements.
IT Business Systems Analyst
BOK Financial (Formally CoBiz Financial), Denver, CO
08.2017 - 04.2019
- Identify, research, recommend and implement innovative solutions to improve existing products/processes as well as facilitate future business plans and objectives of the company
- Developed comprehensive documentation to support end-users and facilitate future enhancements
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship
- Trained business personnel in use of systems.
IT Enterprise Solutions and Delivery Analyst II
BOK Financial (Formally CoBiz Financial), Denver, CO
04.2012 - 07.2017
- Product manager for SharePoint2010, SharePoint2013, Nintex forms and Nintex workflow and support to the enterprise
- Responsible for the successful delivery of new applications, including initial application installation, configuration, and testing
- Assisted with the installation of updates and software releases; maintain and update system parameters, review and modify forms and train user (business unit and IT) on software/process changes
IT Applications Analyst I
BOK Financial (Formally CoBiz Financial), Denver, CO
10.2007 - 03.2012
- Responsible for daily support for internal employees with technical troubleshooting, including identification, resolution, escalation, referral and follow up with all Jack Henry & Associates (JHA) core banking software modules
- Learned the business unit functions to provide suggestions and guidance for efficient usage of core banking software
- Collaborated with cross-functional teams to develop customized software solutions, driving efficiency improvements across the organization.
- Maintained user setup, modifications and deletions; prepared documentation for Sarbanes-Oxley Act (SOX) audits
- Create and maintain AS400 custom queries and reports
Account Service Utility
BOK Financial (Formally CoBiz Financial), Denver, CO
06.2006 - 09.2007
- Responsible for new client on-boarding, partnering with Bankers, Treasury Management and third-party vendors to ensure the process is professional, efficient and timely
- Performed annual escheat process for the enterprise for unclaimed property for Colorado and Arizona
Customer Service Representative
BOK Financial (Formally CoBiz Financial), Denver, CO
11.2002 - 06.2006
- Consulted with and advise clients in person, by email and telephone on their specific needs for bank products and services
- Performed job functions in compliance with all company policies and federal/state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC, and GLBA/privacy rules
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Universal Teller
BOK Financial (Formally CoBiz Financial), Denver, CO
04.2002 - 11.2002
- Performed all daily cash operations, including vault, teller, and customer service functions, as well as interaction with centralized operations
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Education
Some College (No Degree) - Maximizing IS/IT Team Effectiveness
Villanova University
Remote OnlineMastering Business Analysis
Villanova University
Remote OnlineSome College (No Degree) - Essentials of Business Analysis
Villanova University
Remote OnlineHigh School Diploma -
Naugatuck High School
Naugatuck, CT06-1993
Skills
- Requirements gathering
- Stakeholder management
- Test planning and documentation
- Support documentation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
Certification
- International Institute of Business Analysis (IIBA) | Entry Certification in Business Analysis (ECBA) | 2017
- International Institute of Business Analysis (IIBA) | Agile Analysis (IIBA-AAC) | 2023
Timeline
IT Business Analyst – Cards Software Delivery Team (Credit and Debit)
FirstBank, Lakewood, CO
05.2023 - 07.2024
IT Business Analyst - Loan Origination Software Delivery Team
FirstBank, Lakewood, CO
04.2019 - 05.2023
IT Business Systems Analyst
BOK Financial (Formally CoBiz Financial), Denver, CO
08.2017 - 04.2019
IT Enterprise Solutions and Delivery Analyst II
BOK Financial (Formally CoBiz Financial), Denver, CO
04.2012 - 07.2017
IT Applications Analyst I
BOK Financial (Formally CoBiz Financial), Denver, CO
10.2007 - 03.2012
Account Service Utility
BOK Financial (Formally CoBiz Financial), Denver, CO
06.2006 - 09.2007
Customer Service Representative
BOK Financial (Formally CoBiz Financial), Denver, CO
11.2002 - 06.2006
Universal Teller
BOK Financial (Formally CoBiz Financial), Denver, CO
04.2002 - 11.2002
Some College (No Degree) - Maximizing IS/IT Team Effectiveness
Villanova University
Mastering Business Analysis
Villanova University
Some College (No Degree) - Essentials of Business Analysis
Villanova University
High School Diploma -
Naugatuck High School
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