Daniel Luna
San Antonio,TX
Summary
Looking for a rewarding roll as a Customer Service Advocate. To provide quality service and to further my education in the Customer Service industry Skilled with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths.
Overview
9
9
years of professional experience
Work History
Credit Business System Analyst
conn’s homeplus
04.2023 - Current
- Streamlined business processes by analyzing system requirements and implementing improvements.
- Enhanced user experience by designing intuitive system interfaces and providing training materials for users.
- Creating system credentials
- System workflow management
- Basic SQL formulas
Digital communication collections specialist
conn’s homeplus
08.2019 - 04.2023
- Attempt to cure delinquency by assisting customers with payment arrangements, Provide written correspondence in response to emails from customers, Earned perfect quality score
Operations Supervisor
Qualfon
06.2015 - 08.2019
- Monitoring the efficacy of the department, Client relations to improve processes, Analyzing business requirements and customer needs
- Completed bi-weekly payroll for 20 employees.
Education
High school -
Roosevelt
San Antonio, TX06.2010
Skills
- Workflow Design
- Business intelligence tools
- Requirements Gathering
- Research and analysis
- Workflow Analysis
- Multitasking
Volunteer Experience
- Certified Six Sigma Green Belt
- Leadership experience
- Organization and prioritizing
- Basic SQL training
Timeline
Credit Business System Analyst
conn’s homeplus
04.2023 - Current
Digital communication collections specialist
conn’s homeplus
08.2019 - 04.2023
Operations Supervisor
Qualfon
06.2015 - 08.2019
High school -
Roosevelt
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