Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Host the Podcast "Peace Be Still"
Podcast Host for "Peace Be Still"
Timeline
Generic
Stacy Lane

Stacy Lane

Youth Care Worker
Clemmons,NC

Summary

Youth care worker at a crisis and assessment center for troubled teenagers looking to enter customer service and sales again. Positive and solutions-oriented customer support specialist, comfortable with ensuring the pieces of traveler’s custom-tailored trips complete puzzles of great joy and satisfaction. Utilize problem-solving skills within outreach to new customers, furthering excellent customer service with creativity in each task taken. Self-starter motivated to promote the excellence of the company as well as help travelers find and endeavor on the trip of their lifetime. Comfortable with communication skills in all contexts, whether with customers or fellow employees. Love collaborating with co-workers to create excellent experiences for clients, and strive to perform with excellence each day. Use powers of influence to help lead clients into products and services.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Youth Care Worker

Bridges Crisis and Assessment Center
3 2024 - Current
  • Develop relationships with troubled youth by mentoring youth with life skill development and teaching ownership of life choices
  • Implement Family Teaching Model by continuous teaching of basic life skills to each youth daily
  • Prevent uprisings between youth and help mitigate conflicts as well as deescalate risky situations with youth
  • Collaborate with teammates to ensure health and safety of each youth each shift worked
  • Lead devotions with youth to create positive vibe for each day

Cashier

Kilwin's Chocolates
07.2022 - 02.2024
  • Welcomed customers and helped determine their needs.
  • Served ice cream and fudge while sharing samples to create customer satisfaction at highest level possible
  • Communicated needs of each customer with other staff to ensure customer satisfaction and retention
  • Maintained cleanliness of checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and maintained positive working relationships with co-workers
  • Demonstrated excellent customer service skills while interacting with customers in friendly manner

Inside Sales Representative

Venture Atlas
08.2021 - 12.2021
  • Developed positive and collaborative relationships with peers, customers and company managers
  • Cold-called potential customers to build relationships and increase wholesaling opportunities
  • Answered customers' questions regarding amount offered for their house and process moving forward from decision to sell
  • Stayed current on customer trends and requirements.

Life Insurance Broker

National Agents Alliance
11.2019 - 05.2020
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed strong knowledge of life insurance industry and its products, regulations, and processes
  • Cultivated relationships with existing clients to ensure customer satisfaction and loyalty
  • Attended conferences and seminars related to life insurance industry in order to stay updated on latest developments
  • Demonstrated exceptional communication skills when responding to questions or concerns from clients in timely manner.

Sales Person 1

Brio Solar Energy
07.2019 - 11.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively
  • Engaged customers in meaningful conversations about their needs and how our products could help them meet those needs
  • Utilized customer relationship management software to track lead progress from initial contact to close of sale
  • Organized customer data into comprehensive profiles for easy access by sales team members
  • Maintained accurate records of all contacts made throughout day including notes on conversations had with clients
  • Delivered prepared sales pitches to persuade potential customers to set appointments with our expert (closer) later that day
  • Established long-term customer loyalty by providing excellent customer service and support

Education

Bachelor of Arts (B.A.) - General Psychology

The University of North Carolina At Chapel Hill
Chapel Hill, NC
08.2000 - 05.2004

Skills

Building Relationships

Needs Assessment

Client Relationship

Strong interpersonal skills

Management

Resourcefulness

Goal setting

Professionalism

Client Prospecting

Persuasive Negotiation

Additional Information

LinkedIn: www.linkedin.com/in/stacylane1

Host the Podcast "Peace Be Still"

Each episode I interview different guests willing to share their experiences with mental health challenges and their testimony with the world.  I create content for each episode revolving around a few Bible verses and the theme of the show, to help introduce the show each week. The show is meant to help de-stigmatize mental health issues within the Christian church community around the world. 

Podcast Host for "Peace Be Still"

Each episode I interview different Christian leaders and servants willing to share their testimonies of recovering from mental health challenges in their life and finding victory and peace in their faith. I choose the themes for each season, and for each episode create an exhortation based off a few scriptures to set the tone of the episode and touch on the mental health issue we will highlight. The goal of the podcast is to tear down and de-stigmatize mental health challenges and illnesses within the global church community. The purpose of the podcast is to capture viewers and convert them into consumers of our peer support services through Tie-A-Knot Ministries.

Timeline

Cashier

Kilwin's Chocolates
07.2022 - 02.2024

Inside Sales Representative

Venture Atlas
08.2021 - 12.2021

Life Insurance Broker

National Agents Alliance
11.2019 - 05.2020

Sales Person 1

Brio Solar Energy
07.2019 - 11.2019

Bachelor of Arts (B.A.) - General Psychology

The University of North Carolina At Chapel Hill
08.2000 - 05.2004

Youth Care Worker

Bridges Crisis and Assessment Center
3 2024 - Current
Stacy LaneYouth Care Worker