Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacy Lemon

Massillon,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Personal Loan Specialist

OneMain Financial
CANTON, OH
09.2018 - Current
  • Assisted customers in the selection of personal loan products that best fit their financial needs.
  • Performed verification of customer's employment status, income level, and other factors to ensure compliance with regulatory standards.
  • Provided guidance to customers regarding the terms and conditions of their loans.
  • Educated customers on loan options available to them such as secured and unsecured options.
  • Reviewed existing client portfolios regularly to identify potential refinancing opportunities.
  • Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner.
  • Processed payments from delinquent accounts according to established procedures while adhering to federal and state collection guidelines.
  • Verified accuracy of all documents before submitting them for approval.
  • Monitored customer accounts throughout life of loans to ensure payments are made on time.

Assistant Branch Finance Manager

CNAC Finance
Canton, OH
08.2014 - 09.2018
  • Evaluation of creditworthiness for auto financing.
  • Portfolio management of open auto loans.
  • Troubleshooting for past due accounts.
  • Working closely with franchisee and upper management to discuss the daily branch and employee performances.

Senior Assistant Manager

Security Finance, Financial Services
Orange City, FL
10.2009 - 06.2014
  • Provided leadership and direction to staff, setting clear expectations and monitoring performance.
  • Ensured compliance with company policies and procedures related to operations, safety, and customer service.
  • Conducted regular meetings with team members to review progress against goals and objectives.
  • Resolved customer complaints promptly while ensuring a positive financial experience.
  • Coached team members on best practices for providing exceptional customer service.
  • Recruited, interviewed, hired, trained, supervised, evaluated job performance of employees.
  • Managed day-to-day operations including opening and closing procedures and cash handling.

Education

Associate of Applied Science - Medical Assisting

Brown Mackie College- North Canton
North Canton, OH
09-2007

Skills

  • Goal-Oriented
  • Loan Servicing
  • Loan Closing
  • Portfolio Management
  • Loan Processing
  • Risk evaluation
  • Debt management
  • Performance Tracking
  • Collections experience
  • Attention to Detail
  • Credit History Review
  • Customer Relations
  • Leadership skills

Certification

  • Ohio Notary Public

Timeline

Personal Loan Specialist

OneMain Financial
09.2018 - Current

Assistant Branch Finance Manager

CNAC Finance
08.2014 - 09.2018

Senior Assistant Manager

Security Finance, Financial Services
10.2009 - 06.2014

Associate of Applied Science - Medical Assisting

Brown Mackie College- North Canton

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Stacy Lemon