Stacy Litzy Almira
Altamonte Springs,FL
Summary
Customer Service Representative with over 3 years of experience in healthcare and administrative support, adept at managing patient care and office operations efficiently. Skilled in various clinical procedures including staple/suture removal, EKGs, and injections, coupled with strong capabilities in charting and records management. Committed to enhancing customer satisfaction and streamlining daily operations, aiming to leverage extensive skills in a dynamic new role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
PM Pediatrics Urgent Care
11.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Taking more than 40 calls a day.
Medical Assistant
Favorite Healthcare Staffing
01.2022 - 06.2022
- Company Overview: Travel agency-Blue Mountain Hospital at John Day, Oregon
- Assisted in OB/Gyn procedures with prepared tools
- Monitored vitals and administered vaccines for pediatric care
- Managed outpatient care to ensure patient satisfaction
- Provided post-operative care facilitating patient recovery
- Travel agency-Blue Mountain Hospital at John Day, Oregon
Medical Assistant
Central Pediatrics
06.2021 - 01.2022
- Company Overview: Apopka, Fl
- Administered vaccines to patients, ensuring optimal health outcomes
- Maintained accurate vaccine inventory, preventing stock discrepancies
- Managed LogTag temperature data, ensuring vaccine efficacy
- Managed approximately 30 incoming calls, emails and faxes per day from patients/Doctors Offices.
Office Secretary
Ethan's Automotive Solutions LLC
11.2020 - 04.2021
- Company Overview: Orlando, FL
- Managed high-volume communication, handling over 50 calls daily in a fast-paced automotive environment
- Efficiently processed customer payments and maintained monthly parts expenses
- Provided top-notch customer service, greeting visitors professionally and offering knowledgeable assistance
- Orlando, FL
Service Manager
Chipotle Mexican Grill
09.2019 - 11.2020
- Company Overview: Orlando, FL
- Implemented problem-solving skills to resolve customer complaints
- Boosted customer satisfaction through efficient service
- Improved operational efficiency
- Resolved customer complaints in professional and timely manner.
Event Guide
Universal Studios Hollywood
01.2016 - 01.2018
- Company Overview: Orlando, FL
- Contributed to the enhancement of customer experiences at Universal Studios Hollywood
- Utilized innovative approaches to identify and capitalize on improvement opportunities
- Exhibited detail-focused approach in preparing reports and documents
- Orlando, FL
Education
Medical Assistant Diploma -
Florida Technical College
Orlando, Fl05.2021
Skills
- EKGs
- Specimen Collection
- Staple/Suture Removal
- Vital Signs
- Throat Cultures
- Front Desk Duties
- Basic Wound Care
- HIPAA Compliance
- Injections
- Charting/Records Mgmt
- Typing Proficient 120 WPM
- Instrument Sterilization
- Microsoft Suite
Accomplishments
- Recognized for outstanding dedication to patient care.
Certification
First aid & CPR
Personal Information
- Age: 24
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Assistant
PM Pediatrics Urgent Care
11.2024 - Current
Medical Assistant
Favorite Healthcare Staffing
01.2022 - 06.2022
Medical Assistant
Central Pediatrics
06.2021 - 01.2022
Office Secretary
Ethan's Automotive Solutions LLC
11.2020 - 04.2021
Service Manager
Chipotle Mexican Grill
09.2019 - 11.2020
Event Guide
Universal Studios Hollywood
01.2016 - 01.2018
First aid & CPR
Medical Assistant Diploma -
Florida Technical College
Similar Profiles
Akeem RojanAkeem Rojan
Senior Front Desk Associate at PM Pediatrics Urgent CareSenior Front Desk Associate at PM Pediatrics Urgent Care
LISA M ORTIZLISA M ORTIZ
Front Desk Medical Receptionist at PM Pediatrics Urgent CareFront Desk Medical Receptionist at PM Pediatrics Urgent Care
DANIELLE MESSIERDANIELLE MESSIER
LVN (11/2023-01/25), RN (01/25-Current) at PM Pediatrics Urgent CareLVN (11/2023-01/25), RN (01/25-Current) at PM Pediatrics Urgent Care